You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employee’s expectations of management, rightly said Howard Schultz, an American businessman. Employee satisfaction is the key to a business growth and that’s the reason the most successful companies are known for their employee engagement and recognition mechanisms. According to one report, 69 percent of employees say they would work harder if they felt their efforts were better recognized. Michael Schroeer, Group President of Summit Recognition Solutions (SRS), is also of the opinion that an effectively designed employee engagement strategy can help outline the metrics of success for companies in achieving their overall goals and objectives. His team helps businesses ensure that their employees are engaged, recognized, and empowered to be their best. The company brings technology solutions that assist organizations in driving performance through employee engagement, HR, and sales processes that deliver bottom line results.
Summit Recognition Solutions helps its clients design, implement and measure solutions that facilitate effective engagement and communication within organizations— systems that track the employees’ performance, important business data, and achievement of objectives. The company’s core platforms—LuME and Rewards xChange—serve as the much needed tools among organizations which help them to timely track the performance of employees and recognize them for their accomplishments. LuME is a web-based platform, on which the client’s business rules are laid. It offers organizations the ability to engage and recognize the employees throughout the employee lifecycle, at every step of the way during a program.
LuME platform helps an organization communicatethe targeted goals and the rewards associated with them to keep employees motivated and focused towards achieving them
LuME holds the ability to employ various organizational programs and track performance of the professionals involved. It’s permission-based design enables all the professionals involved in a program to view everything related to a business program and all the communication around it through the platform. It comes with various engagement and recognition tools including badging, peer-to-peer recognition, achievement of milestones, and so on. Schroeer details, “Imagine a message flashes on your phone saying if you sell this much, you’ll get a reward. It’s really dynamic.” For instance, in a sales program, LuME platform helps an organization communicate the targeted goals and the rewards associated with them to keep the sales force motivated and focused towards achieving them. Further, the company’s Rewards xChange platform gives the users the ability to convert the earned reward points into virtual currency and use them as and when needed.
The company adopts a solution design approach with which it works around gathering data about their client’s organizational objectives, work flow processes, and organizational hierarchy and runs it through their inbuilt process to develop a customized employee engagement program. The employee engagement program typically becomes part of the organizations overall employee engagement strategy, making it easy mandatory for every individual to adopt it.
Summit Recognition Solutions’ employee engagement programs serve various organizations including both for profit as well as non-profit entities. SRS works with many Fortune 100 organizations, as well as many of the largest non-profit companies in the world. The company has worked with organizations like the American Heart Association and Susan G. Komen for years to reach and exceed their fundraising goals via fundraising incentive programs. SRS also works with for profit organizations like Apple Vacations, a travel company with eighty thousand agents and varied programs and demographics. Summit Recognitionhelped the client seamlessly implements employee recognition and channel sales incentive programs on their platform.
To improve sales performance and deliver impressive bottom-line results, Summit Recognition Solutions offers a comprehensive channel engagement and training programs along with ongoing data and process analysis and proactive communication. The company clearly works with the vision of delivering the best to the clients. In Schroeer’s words, “Summit Recognition Solutions constantly looks for feedback from clients to keep their employee engagement and recognition solutions fresh.”