Weekly Brief

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Weekly Brief

Thursday, September 22, 2022

Feature of the Week

Importance of Customer Experience
In modern times, the customer is king and has become the greatest game-changer for any enterprise.  Read more ►
Major Technological Trends Impacting Sales
Micro-market plans rely heavily on analytics, so salespeople on the ground must use the information effectively.  Read more ►
Key Advantages of Helpdesk Automation
Helpdesk automation tools use artificial intelligence to answer customer questions, resolve tickets, and resolve emails.  Read more ►

CIO Viewpoint

How To Align Individual, Team, And Organizational Goals For Success In Government Space
By Behzad Zamanian, Chief Information Officer, Washoe County, State Of Nevada  
In the past year, I decided to architect and develop a technology roadmap for the county where we came up with three major goals.  Read more ►
Data Management's Impact On Cybersecurity
By Lester Godsey, Chief Information Security Officer, Maricopa County  
So, this may not be something that readers expect, especially from someone whose professional focus is cybersecurity.  Read more ►

Featured Vendors

Teltech/Telnorm: Redefining Contact Center Operations with Tailor-made Solutions
By Antonio Palacios, CEO of Teltech  
Teltech develops implements and provides support in management solutions, interactions control and quality for contact centers, security systems and public services. These helps clients enjoy enhanced customer loyalty, improved operating...  Read more ►
Jasper: Changing The Paradigm Of Writing
By JP Morgan, Co-founder, Dave Rogenmoser, CEO & Co-Founder and Chris Hull, Co-Founder  
Jasper offers an AI-based software solution for copywriters, content creators, and marketers to write blog articles, social media posts, and website copies faster and better. The company’s solution can help streamline clients’ content workflow...  Read more ►

CXO Insights

Anchoring Your Digital Transformation for Success
By Brian W. Benn, Chief Information Officer, Information Technology, Atlanta Housing  
The first step to a successful digital transformation is to ensure that this initiative is incorporated as part of the overarching business strategy of the organization.  Read more ►
Innovating in a Law Firm: Eight Considerations for a Successful innovation Program
By Caroline Sweeney, Director, Knowledge Management and Innovation, Dorsey & Whitney  
Over the course of the last few years, the pandemic has driven innovation in companies around the world and in all sorts of industries.  Read more ►


Featured Vendors