Matthews International dba Pyramid
A Holistic Approach to Warehouse Automation

Mukesh Ram’s in-depth experience in the field of warehousing software and material handling equipment controls has enabled him to understand the intricacies of solving warehouse automation challenges. As the General Manager and Co-Founder of Pyramid, Ram describes the unique value proposition Pyramid brings to the table by leveraging more than two decades of experience in implementing software solutions and automation for fulfillment and distribution centers. “We take a holistic view of all the processes and data flows of our customer’s systems and operations, and integrate our automation software in synchronization with all the elements within the facility for maximum efficiency, productivity, and reliability. We pursue a systems approach to automation,” states Ram.

Top brands across the globe utilize Pyramid’s software (WCS and WES) solutions to transform their distribution centers into high-performance order fulfillment operations. Pyramid’s WES seamlessly integrates and optimizes all distribution center (DC) operations, while providing a central data repository that interacts with warehouse management and enterprise resource planning systems to manage process flow in real-time. Pyramid’s Continuous Intelligent Operations (CIO) provides cohesive system management and beginning to end system synchronization, by balancing operations based on rate and workflow. Today, as part of Mathews International, Pyramid’s suite of software and controls caters to a variety of end users, systems integrators, and material handling facilities.

From providing the most innovative automation technologies to outstanding customer support, Pyramid stands apart in the material handling systems arena. Once the sales processes are completed, the initial step in development is documentation. The experts at Pyramid document all the customer requirements in non-technical terms. This guide is the foundation for software engineers to develop the solution as per the user requirements. Once the solution is developed, it is simulated on a desktop to ensure that the software and hardware components seamlessly work with the client infrastructure. Moreover, this ensures that all the client requirements are met even before deploying the solution within the infrastructure.

Pyramid's deployment processes include the setting up of server-side software and electrical controls for enabling automation. Experts at Pyramid wire the controls and sensors to the different conveyers to integrate the control systems with the client’s infrastructure for managing the flow of the product. Finally, the software components are installed on the client’s server or within the virtual machines that the client provides. Drawing a complete picture of Pyramid’s unmatched expertise, Ram explains an instance when the company assisted a client in deploying a distribution center. The client was in the early stage of understanding how automation works in this arena. The challenge was to educate the customer about the pros and cons of automation in warehouses as well as ensure that the client understood the fact that, though automation is implemented, manual processes like regular monitoring and maintenance still must be carried out within their facility. With Pyramid’s expert advice and solutions, the customer was able to maximize their ROI and expand their facility’s fulfilment potential.

Over the years, it is Ram’s right attitude and aptitude that is driving Pyramid to make a stellar reputation within the warehouse automation arena by delivering out-of-the-box stable solutions. He abides by the golden rule, “Keep the team challenged; every time we stretch and excel, we become better.” In the long run, Pyramid aims to enhance its solutions for a superior user experience at a pocket-friendly price. The company also focuses on providing feature rich and off the shelf solutions for its customers.