TTP Solutions LLC: Leveraging SBM for Workflow Automation

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TTP Solutions LLC

Doug Erwin, Founder and CEO, TTP Solutions LLCDoug Erwin, Founder and CEO
TTP Solutions is a leading workflow management solution provider that offers design, implementation, and support for mission-critical business process applications. The company helps organizations maximize value from Solutions Business Manager (SBM) through its proprietary products and expert consulting. The company is also sought after for its solution, TheTradingPortal. com, a powerful, cloud-based tool that effortlessly transfers and manages B2Binformation in a safe, secure, and reliable way, while customized to client specifications.

In an interview with CIO Applications, Doug Erwin and David Erwin, who currently preside over TTP Solutions as its CEO and COO, shared insights on how they bring value to clients using creative problem/solution expertise to improve business workflows and processes.

How has TTP Solutions positioned itself to help enterprises resolve the challenges in workflow management?

Enterprise-level business processes still depend on disparate legacy systems, spreadsheets, email chains and sticky notes to track and forward business information. This often leads to loss of information that might be crucial for devising holistic business strategies. While housing an ERP or data warehouse might seem like plausible solutions, they don’t necessarily result in consistent process execution and better data management. Particularly, companies that don’t have efficient workflows fail to capitalize on their high-end ERP systems. This is where we leverage our industry expertise in developing effective workflows to create value for clients.

At TTP Solutions, we have positioned our consultation services and products, including TheTradingPortal.com, to help clients formulate better workflows that give them greater visibility over their entire business operations. We specialize in customizing workflows that best meet client needs.

TTP Solutions follows process improvement guidelines to enforce better process execution and workflow management, which translates into fewer opportunities for error. In addition, our perspective is unique as we predominantly focus on process definition and its underlying business case for the application as opposed to merely wielding the latest technology. Our team understands technology is only as good as the process in place.

For this reason, we advocate SBM for governing workflows and the relevant business processes. Most companies associate SBM with change management, but this solution has far greater potential. It can be leveraged as a single source of business process to collect critical information about the business as a whole, streamline data management activities and effectively define workflows.

Please elaborate on the services you offer when it comes to SBM consulting.

Our SBM consulting typically begins with understanding client’s needs and the inefficiencies in their existing workflows.

Based on the information gathered through this process, our team leverages SBM to build a robust, custom workflow solution for supporting the business strategy of clients.

We have the skills to build custom solutions with the native components of the tool, as well as the ability to extend the tool with custom modules that we build. We are highly creative when it comes to expanding the capabilities of SBM for a number of use cases, such as operations, finance, help desk, field service, accounts payable, and more.

TTP Solutions also provide clients full service from SBM installation to system overhaul, including server optimization. We also offer new workflow development and deployment, modernizing existing workflow, and business process design and automation.

We help clients streamline their processes for business operations and automate processes for things like gathering and collecting approvals on business documents like contracts, procurement, legal issues and others, especially in healthcare and manufacturing arenas. This illustrates SBM’s capability in adapting to many different use cases across the business landscape.

At TTP Solutions, we have positioned our consultation services and products, including TheTradingPortal. com, to help clients formulate better workflows that give them greater visibility over their entire business operations

One aspect that really sets us apart is our ability to translate our business process consulting services to solve problems in key business areas like supply chain management, allowing them to scale their workflows as required.

How does the solution TheTradingPortal. com create value for clients?

We correlated business process workflow with B2B messaging to develop TheTradingPortal.com. It is a cloud-based tool that seamlessly connects trading partners around the globe to move information at the speed of business regardless of the data format. It can work in tandem with any existing systems. In addition, we can integrate the solution with the SBM engine to build customized business processes and workflows that incorporate external business partners. It keeps a business partner tightly integrated but loosely coupled while ensuring the security of proprietary information. The product essentially allows external partners to seamlessly play their role in client’s workflow without having access to internal systems. This enables the solution to perform mission-critical processes involving external partners in real time. Being a SaaS product, we offer TheTradingPortal.com as a monthly subscription. We also provide a separate component to API - enable legacy systems and facilitate collaboration and integration in a secure and traceable manner.

Can you share use case scenarios to substantiate your value proposition?

We have enterprise level, technology manufacturing companies who use the SBM platform as part of their high-tech manufacturing processes. These companies run their processes and handle quality issues with the workflow engine. In fact, some clients have literally hundreds of workflows that help streamline multiple areas of their business.
Healthcare providers use the tool for tracking changes to a patient’s plan of care, getting an invoice approved for payment, or keeping system records to avoid sneakernet approaches, and consequently improve efficiencies and eliminate the chance of errors and lost records.

What differentiates your company from others in this space?

The depth of our experience and the higher levels of creativity we bring to the table steers us ahead of our peers. Most members of our team have years of expertise in the field, and that helps during client engagements. Their seasoned knowledge also comes with training expertise for instructing clients on the tools.

During client engagement, we take time to understand and address the problems clients face and ensure that we offer the right solution for their needs. Contrary to our competitors, we don’t simply close a deal or outsource it and move on to the next customer. Our company does not depend on outsourced services and delivers end-to-end services with great care during execution and after.

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