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In an engaging conversation with CIO Applications, Shailendra Singh, Digital Partner and Co-Founder of TrnDigital discusses the company’s exclusive solutions, and the difference they bring to the table while helping their customers streamline, innovate, reduce cost and time.
What are the emerging challenges in the landscape?
Office 365 and Azure are robust platforms that let you build very interesting solutions on top of them. However, with any cloud service, it is a double-edged sword because while there is a tremendous amount of benefits from being able to leverage it for solutions, we also see that we do not have as much control as we would have on-premises. Moreover, given the rapid pace of change from constant upgrades on a regular basis by Microsoft—most companies struggle to optimize cloud solutions to stay ahead of the curve. This could be a certain way of accomplishing a task that is now being set for retirement or in another scenario having end-users, seeing functionality that their IT is not equipped enough to support.
Elucidate how TrnDigital successfully scales client operations and mitigates their problems?
We help our clients transition their existing applications and data into cloud seamlessly; by ensuring, that we are able to stay ahead of what is out there and help provide guidance for how these changes will affect their usage. We start with understanding the critical business objectives and requirements of the customer and establish KPIs based on industry standards and best practices to drive the solution. At TrnDigital, we ensure that at every point of building the solution, it is progressing as per the parameters defined by our customers. Once objectives are established, we begin the evaluation of a cross-section of the customers to identify the requirements for various departments and the key stakeholders involved based on the functionality they are trying to develop. This enables us to create a detailed plan that resolves current problems and matches the given time frame and budget. With most of our managed services clients, we conduct a monthly executive briefing to capture the list of Microsoft’s recent announcements in the past 30 days.
Furthermore, in cases, where a client might want to have a glimpse of a new functionality hands-on before it is released and affects their production environments, we can provide a demo through configured beta environment. Our main focus is to help our customers to leverage their investment at the same time proportionately increase their employee productivity in the best possible way. Eventually, we do a rollout with the proper information architecture, conduct usability testing, establish a training strategy, and utilize analytics to monitor patterns and detect problems early. At the end of the operation, we collect multiple feedbacks to ensure that client has made the transition seamlessly and provide them with opportunities to make necessary changes as defined by their constantly evolving business needs.
At TrnDigital, we ensure that at every point of building the solution, it is progressing as per the parameters defined by our customers
As enterprises are trying to leverage digital solutions by innovating and offering engaging user experiences—often these solutions are early in their maturity life cycle and can present complex challenges. The combination of multiple platforms to provide modern experiences, in-turn amplifies the associated risks with interdependencies. TrnDigital offers a centralized cloud-based platform called Qbott to ensure digital investments are delivering value by analyzing and auditing their key attributes across all channels. Qbott helps users to examine drill-down reports and trends for each digital investment on a single CxO Dashboard, enabling stakeholders at various levels to address critical issues promptly. Users can compare the before & after behavior of digital solutions after the introduction of new releases, infrastructure upgrades, platform upgrades, and other changes into the environment. From a company’s growth, perspective we offer also managed services for many clients looking for offshore capabilities. We are experiencing significant growth in the sector, and we have a dedicated team of experts that will help manage office 365 with increased efficiency, scalability as per current and future needs, in a cost-effective manner with a controlled subscription-based budget.
How would you see the evolution of the company a few years from now with regard to disruptions and transformation within the sector?
With new features being released in the cloud at regular intervals, we definitely see opportunities for providing solutions to fill in the gaps. TrnDigital is in the final stages of delivering products that will automate major workflows to further make the entire process as seamless as possible. Migration Manager streamlines and tracks all migration-related communications under one umbrella, offering automation at every step. It automatically generates weekly status reports of KPIs and analyzes site migration readiness by reducing manual logs interpretations. Users can plan site grouping based on insights recommended from ongoing automated analysis for effective migration.
Another technology we have invested in to ease the burden on human resources and help our customer’s support teams enhance their productivity is Bots. Support Bot for Office 365 has the ability to define company-specific responses based on enabled features and governance. It is available 24/7 via in-browser chat or Skype and opens support tickets whenever additional help is required. Support Bot Office 365 can be integrated with ServiceNow, Zendesk, ConnectWise, Autotask, and Remedy.