Thank you for Subscribing to CIO Applications Weekly Brief
Thank you for Subscribing to CIO Applications Weekly Brief
Apart from the manufacturers and distributors, the goods which are carried as freight have multiple points of interaction, which can lead to delays or damages during transit. As another barrier, freight charges also have gone up due to the increased import demand for consumer goods and raw materials. Therefore, healthcare systems are in need of proper medical logistics systems to trace the stock levels, track the order, minimize the costs and provide client-specific solutions.
By leveraging control over visibility and cost, TRIOSE has carved a special place in the healthcare industry as a supply chain management partner. Founded in 1999, TRIOSE is a full-service supply chain provider that delivers intelligent, centralized, and customized supply chain solutions for healthcare systems and hospitals. TRIOSE mainly focuses on managing the flow of the supply chain from start to end, providing additional oversight in the process, from the standpoint of visibility and cost. Working primarily with healthcare providers and hospital clients, TRIOSE offers white glove logistics solutions for all inbound and outbound freight management needs. In addition, the company also specializes in providing additional services for oversized cargo freight, high-touch special needs transportation, pharmacy-workflow, and courier and fleet management.
TRIOSE has a singular focus on making a difference in healthcare allowing for deeper industry insights. They believe that people make the difference, and that time is a healthcare provider’s most valuable asset. TRIOSE’s team of experts make supply chain logistics easy, so health systems can focus on their patients.
In an interview with CIO Applications, Gerald (Gerry) Romanelli, CCO and Natalie Jones, VP of Sales, shed light on TRIOSE’s customized/centralized solutions for supply chain management and logistics.
1) Could you give us a brief overview of TRIOSE?
Gerry: TRIOSE was founded twenty years ago with the goal of making a difference in healthcare. Our goal was to help flip the supply chain paradigm so that healthcare providers have more control from the standpoint of visibility and cost. We work with over 10,000 healthcare locations around the country to give them intelligent data-driven visibility into their shipments, so that they can control what's coming in and focus treating patients, not tracking packages.
“Our goal was to help flip the supply chain paradigm so that healthcare providers have more control from the standpoint of visibility and cost.”
Natalie: The value-based care trend really came up around 2017-2018. Before that, the supply chain team was acting as a cost center with little oversight to direct the hospital. As soon as healthcare institutions switched to a value-based system, they realized that supply chains play a huge role in being able to provide that value-based care. There were multiple changes around reimbursements in the insurance industry as well. Healthcare providers needed to ensure that they not only save money, but pass on as much value as possible by providing good care for the patients. So, the 'value-based' trend has passed the pressure on to the supply chain industry as well. We needed to look at an innovative solution to continue to provide a solid service, and make sure that patients are getting the care they need, when they need it. The value-based care model shines a spotlight on the role that the supply chain plays.
Gerry: We asked supply chain leaders about their metrics and how they are measured on customer satisfaction. In almost all cases, we spotted that they are no longer measured solely on cost saving, but also on patient and provider satisfaction. In short, supply chain is now considered an important part of the team that determines the patient’s outcome.
3) Can you give more insights on your supply chain solutions and how they help your clients?
Natalie: Our freight management product is focused on bringing goods and medical devices and equipment into the hospitals, and also in receiving shipments so they may be delivered at an efficient cost. We are trying to bring in goods from the vendors and manufacturers in a way that the hospitals can reduce those costs, while retaining control over those expenses. Working with over 15,000 vendors, we continuously strive to ensure that every single shipment goes through our shipping program. As we observe the evolution of the value-based care model, we are seeing that the care-giving landscape has shifted. As care moves further away from the hospital setting, there is a greater need to actively manage its delivery. As a result, we started to see a need for our courier and fleet management solutions. Most of the hospitals are receiving their items either from a centralized distribution center or warehouses. So either an internal hospital-owned fleet or external courier provider is used to go pick up the goods and deliver it to the customers. We help them initiate courier operations and monitor fleet performance in an efficient way that benefits the healthcare facilities.
Pharmacies are major revenue generators for hospitals. Our customers ask us how can we help the pharmacies, healthcare providers, and their patients receive their medication from their care providers without visiting a retail pharmacy. TRIOSE provides such service to our clients with our Pharmacy IQ product, which helps pharmacies focus on the delivery of patients’ medications and makes it easy for them after they receive their medication. From our side, we will take care of the logistics so the patients don’t have to manage it themselves. We are able to give a pharmacy time back to run their business while we run the logistics which would otherwise take up 20 to 40 hours in a week, depending on the pharmacy operations.
4) Can you share one or two case studies with us where TRIOSE has helped its clients overcome their challenges and attain desired outcomes with your solutions?
Gerry: Earlier in the Covid-19 pandemic, Texas had a challenge with power outages in the winter. We had a hospital in Houston that needed to conduct Covid-19 testing; the carrier couldn't deliver because of a power shutdown. The hospital let us know what they needed and we were able to identify those shipments and follow through. We worked directly with the carrier to arrange delivery to the hospital so that they could continue to carry out their Covid testing on patients.