Transload Forwarding: Delivering Excellence in Supply Chain

Nicolas Miramontes, Founder, President & CEO

“Delivering Excellence in supply chain is a journey, it is not a project.”

Nicolas Miramontes, the founder, president, and CEO of Transload Forwarding illustrates how his business model evaluates internal and external factors, responsible for growth as well as customer satisfaction in the logistics space. In the wake of rapid globalization and development of the economy, the supply chain has augmented in terms of both time and distance, with logistics playing a pivotal role in the entire process. However, there is a lot more to getting goods to their destination than throwing packages on trucks and ships. The logistics business has undergone a significant evolution within the last decade, primarily driven by new technology and necessities from the customers, and innovative ways to cope with the dynamic demands of various industries. Set against this backdrop is Transload Forwarding. With a proven track record and rich industrial experience, by technology implementation done right from the first time, the company has been turning logistics challenges into competitive advantages for its customer.

Transload Forwarding is committed to adding value to each aspect of the supply chain.

Please elaborate on the factors that led to the inception of Transload Forwarding and the value it brings to its customers.

Since its inception TLF was formed believing on five basic principles:

• Customer quality service and differentiation against competition.
• People and their human capital are the most important asset.
• Economic compensation to the employees and community contribution.
• Technology, integrity and quality work procedures are the rules our company’s leadership.
• Alliances and credibility with our providers and customers are the base of our success.

By following these 5 basic principles our customers know that we always deliver great values with an outstanding customer service need it to create a long-term synergy.

The Transload forwarding winning DNA started in 2005, headquartered at El Paso, Texas, on a 5,000 square feet warehouse with an aim to offer an excellence service option for transportation, freight forwarding, customs clearance, and distribution solutions to shipping companies to and from Mexico. “Nowadays, we are a global supply chain solutions business that occupies 435,400 square feet in two facilities with state-of-the-art 3PL Warehouse Management System (WMS) and equipment.”

Transload Forwarding specializes in servicing the supply chain of the food industry with heavy emphasis on the dairy powder and other dry consumables. Our customers have trusted us with their business; as a result, we have evolved from a 5,000 square feet warehouse operation to become a logistics company that handles more powdered milk from the USA to Mexico as compared to our counterparts.

As our business grows, so does our customer’s demands and necessities. We have witnessed a transformation in our customers who now look to logistics providers that can provide an enhanced warehouse experience by increasing efficiencies in their supply chain. Having the right team in combination with the right infrastructure and technology, Transload Forwarding manages to navigate through turbulent waters without compromising on our customer’s experience.

What, according to you are some of the trends that are expected to have an impact in the logistics services arena this year and how is Transload Forwarding planning to leverage these trends and evolve?

Throughput time is the metric of the year. Companies in both the US and Mexico are looking for more expedited service, so they can have their exported goods in a timely manner at their customers’ docks. Transload Forwarding has implemented a business model where customers in the US send their goods to our facilities and customers in Mexico buy from those inventories. Our sophisticated 3PL WMS provides the tools to manage the visibility of these transactions. In order to support label and paper-based processes, the 3PL WMS provides real-time updates that are controlled with the aid of RF-enabled transactions.

Transload Forwarding is aware of the importance of critical information while handling distribution shipments, thereby enhancing the speed and quality of information we offer our customers

In line with the recent trends in the marketplace, the solution can be connected with 3PL customers and ERP systems, which facilitate batch or either real-time asynchronous or bisynchronous communication of various forms of data. Customers can create both standard and customized reporting and send the same to multiple supply chain partners via fax or email, and Electronic Data Interchange (EDI). A host of other important features such as replenishment (Demand Based Replenishment, Emergency Replenishment, and Site-Directed Replenishment) procedures enable customers to handle distribution processes seamlessly. “We are constantly improving our throughput time and we can proudly say we are among best-in-class, with an ongoing focus to achieve excellence service level, based on six sigma methodologies.”

What are the challenges that you observe in the current logistics services space and how is Transload Forwarding helping customers overcome those challenges?

To begin with, the implementation of technological advances and information systems are paramount to stay relevant in this space. We cannot afford the risk of failing to embrace technology to meet the increasing demands of our customers. Our state-of-the-art 3PL WMS software provides a consistent level of exceptional service to our customers. We identify action items that we can execute internally or in collaboration with subject matter experts such as accountants, real estate brokers, and attorneys in order to improve our decision-making capabilities and effectively mitigate risks.

Please elaborate on the range of solutions that you offer and walk us through your logistics services on the basis of its methodology, features, and benefits involved.

Transload Forwarding provides a comprehensive supply chain solution to customers in Mexico, the US, and Canada. Our range of service encompasses transportation in the US, warehousing, customs brokerage, transportation in Mexico, and more. Following a simple methodology, we hire the right carrier for picking our customers’ products that arrive at our distribution center and are forwarded further.

Since a decade, Transload Forwarding has been providing the highest level of integrated distribution services to its customers. Our staff is constantly challenged to deliver the highest value to our customers in the most cost-effective manner. Our operations department executes services beyond loading and unloading cargo. Our 3PL WMS helps us receive, store and distribute customers’ products according to their exact requirements and instructions. Transload Forwarding is aware of the importance of critical information while handling distribution shipments, thereby enhancing the speed and quality of information provided to customers.

Transload Forwarding has been a major trendsetter for service in customs brokerage. Its subsidiary in Mexico conducts all documentation for the import/export operations in the country. The documentation is finally submitted to the Mexican customs office where it gets processed and authorized to cross.

Once the product crosses the border, our Mexican subsidiary provides adequate transportation for the timely delivery of goods.

Could you please cite one or two case studies on how you have enabled customers to overcome hurdles and attain desired outcomes with your innovative array of solutions?

A major part of our business model caters to warehouse services and exporters in the US that are looking to execute export/import procedures in a dynamic and efficient manner with an aim of achieving the right visibility while experiencing an increase in sales and above all, enjoy a healthy competitive advantage. In the dairy industry, companies traditionally stored their products in facilities close to their manufacturing plants and the delivery took several days to complete. Transload Forwarding addressed the need to export products faster by offering integrated services with warehousing capabilities in the El Paso border, simultaneously identifying customers in Mexico who bought stored products. Consequently, Transload Forwarding connected with both the US export companies and the Mexican import companies and eventually offered a complete supply chain service in the entire industry.