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Ronn Breaux, President and CEOTop Step emerges as an invaluable partner in this effort, offering comprehensive solutions and handholding professional services firms through effective change management, technology deployment, and skill set training, all while prioritizing customer satisfaction. A market leader in providing end-to-end automation services with NetSuite OpenAir, its consultants have a deep understanding of the intricacies of automation tools and decades-long experience implementing and optimizing them to address diverse client requirements.
“Our competitive advantage stems from an exclusive focus on OpenAir. Our team’s knowledge and the unwavering commitment to client success make our offerings top-notch,” says Ronn Breaux, president and CEO of Top Step.
The OpenAir Genius
Top Step knows the optimized utilization of a powerful cloud-based tool like OpenAir is essential for professional services firms to ensure hybrid workforce collaboration, reduce redundancy, improve data quality, streamline accounting and billing, and have real-time visibility and reporting of operations.
Top Step goes beyond the typical application of OpenAir, also providing integration services for clients’ HR, CRM, and financial systems with OpenAir. It offers licenses and services for OpenAir PSA at every project phase and has helped over 400 professional services organizations become more efficient.
Top Step recently accomplished a significant milestone by expanding its partnership with NetSuite, allowing it to work closely with the NetSuite sales team as a one-stop shop for licensing and consulting services.
NetSuite also frequently recommends Top Step’s services to businesses that subscribe to OpenAir. This endorsement underscores Top Step’s commitment to delivering exceptional solutions.
A Savior During the Pandemic
Top Step’s dedication was particularly evident during the COVID-19 pandemic putting the professional services industry into turmoil.
Players across this field were struggling as their workforces went remote. Legacy software systems made collaboration increasingly tricky, impacting their productivity and profitability.
They needed to find systems that could enable employees to collaborate and work seamlessly from anywhere and provide customers with the same high-quality services they were accustomed to receiving.
Many professional services companies found the answers in Top Step’s end-to-end automation services with NetSuite OpenAir.
"Our competitive advantage stems from an exclusive focus on OpenAir. Our team’s knowledge and the unwavering commitment to client success make our offerings top-notch"
It offered business efficiency assessment, implementation, scripting, integration, and virtual administration. As a result, professional services companies achieved resource planning optimization and utilization goals.
The Partner to Rely on at Any Stage of the Journey
A striking feature of Top Step is the workshop model it employs to understand client business processes and needs.
Every client engagement begins with a kickoff call with key stakeholders. It also engages in face-to-face meetings to understand their requirements and then suggests process improvement and automation opportunities using the tools.
The collaboration extends to every stage of the client’s OpenAir journey, providing them with comprehensive services, from product selection and automation facilitation to implementation and integration with existing systems.
“Top Step believes in nurturing client relationships through open and efficient communication. Listening carefully to clients and collaborating closely with them at every stage of the engagement plays a vital role in delivering the best possible outcomes. We ensure they are delighted with the results by keeping them informed and involved, ,” says Breaux.
Existing OpenAir users have the opportunity to optimize their operations and align them more effectively with their business objectives. Top Step also assists clients undergoing an operational transition due to a merger or acquisition by seamlessly integrating the companies into a unified OpenAir ecosystem. This plays a vital role in ensuring continuity of operations.
Another testament to Top Step’s expertise is its knowledge and understanding of the systems beyond OpenAir that support a company’s overall business process. OpenAir is often positioned between a CRM and a financial system. Top Step facilitates a smooth data flow between the three systems while complying with business processes.
With their expertise in understanding clients’ operations, the team provides solutions and services with higher success rates.
The holistic services and the approach to being a long-term advisor have earned it the reputation of a go-to partner. It has globalized OpenAir, successfully implementing the project management solution and optimizing operations for numerous companies worldwide.
A great testament to its OpenAir customizing capabilities is the development of a creative solution for clinical research organizations. These organizations perform multiple trials and multi-year studies using MS Excel to manage their data and billing; a complex and time-consuming process. Top Step’s technical experts understood their pain points and customized OpenAir to automate and integrate their systems.
The team behind the Curtain
One of the most significant contributors to Top Step’s success is its team. The company follows a comprehensive hiring process to form a diligent and empathetic team consisting of senior-level members.
Top Step believes in nurturing client relationships based on open and efficient communication. Listening carefully to clients and collaborating closely with them at every stage of the engagement plays a vital role in delivering the best possible outcomes
Its help desk team is vital in keeping the company connected to the clients and maintaining positive and lasting relationships.
Whether clients are just getting started on a new project or seeking help to optimize their existing systems, Top Step has all the required skills, expertise, and tailored solutions to help them achieve their objectives.
This is particularly important at a time when the professional services industry is undergoing a rapid transition powered by growing customer demands for effective services. A partner like Top Step can make this journey seamless and successful.
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