Tango Networks: Integrating Mobile Phones into Enterprise UC

Ian Maclean, COO

In today’s global environment, many enterprises are turning to Unified Communication (UC) strategy, to reduce their overall IT and telecommunication cost, increase productivity and customer satisfaction. In addition, the huge proliferation of mobile usage in enterprises due to BYOD and COPE trends is unleashing unforeseen opportunities for organizations, where they can bring UC to mobile devices, taking the work environment to wherever the workforce is. Although the mobile UC apps have surfaced as an essential collaboration tool for enterprises, they suffer from poor user adoption and therefore don’t meet enterprise requirements for IT policy control and compliance. “A better approach is a native dialer solution, which integrates users’ mobile phones into the corporate network, providing convenience for the employee and ensuring compliance for the IT manager,” says Ian Maclean, Chief Operating Officer, Tango Networks. Bringing such a solution to the fore is Tango Networks, a business mobility solution provider that delivers business critical communications on any mobile phone via the native dialer, while reducing cost and assuring regulatory and IT policy compliance. “Delivering a superior UC experience on mobile is the cornerstone of our technology, eliminating the need for desk phones and leveraging personal mobile devices for primary business communications,” says Maclean.

With Tango Networks’ Mobile UC, customers can get into a better way of doing business through a hosted or on-premise service, enabling productivity and cost savings. The Mobile UC solution integrates the native dialer with the enterprise UC environment to enable seamless mobility for enterprises, eliminating the need for mobile UC apps. “We know that communications are only truly unified when they completely integrate mobility. We take pride in making it easier for people to work effectively wherever they are,” remarks Maclean.

Tango Networks’ Mobile UC manages both personal and business identities on a single device using a single SIM card, without the use of a mobile app.

Delivering a superior UC experience on mobile is the cornerstone of our technology, eliminating the need for desk phones and leveraging personal mobile devices for primary business communications

Contacts are automatically and intelligently categorized as either business or personal so that end users don’t have to manually select either line 1 or line 2 when placing an outgoing call. Business calls, by default, use the cellular voice channel and receive the best quality of service. One of Tango Networks’ customers, for instance, uses the Mobile UC solution to connect the native dialer, i.e. the green phone button, to their Microsoft Lync UC network, ensuring excellent voice quality as opposed to relying on the Lync client over unreliable WiFi networks.

Tango Networks’ Mobile UC solution easily and seamlessly integrates to the existing enterprise infrastructure to automatically provide meaningful benefits. For those companies with multiple sites and international presence, Mobile UC routes calls onto the fixed network through the enterprise PBX to lower the cost of international calls. The Mobile UC solution can also be leveraged to record mobile calls and capture text messages, either for compliance or customer needs. By integrating with the existing on-premise fixed network recording platform, IT managers have a single repository for all (mobile and fixed) communications from which to perform analytics or reconstruct trades as mandated by financial securities regulation. Conveniently, Tango Networks’ Mobile UC application is packaged with Session Border Controller (SBC) functionality to provide a differentiated approach to SIP Trunking implementations, effectively creating an enterprise SBC enhanced with mobility.

Taking their success one step ahead, Tango Networks is building closer relationships with enterprise clients and wireless service provider partners to enable global availability of its Mobile UC solution in a hosted SaaS model, lowering cost and complexity while eliminating barriers for adoption.