SunView Software: A Catalyst for Change and Agile IT

Seng Sun, CEO

Over the last few years, the market has observed several trends that prompted enterprise IT departments to change for the best. Industries are confronted by an increasing number of more tech-savvy end users who demand faster turnarounds on their requests, which has led to the growing dependence on SaaS applications, the shifting to cloud computing, and the increasing speed in delivery of application customizations and development. The Agile development and DevOps movements are some of the industry’s phenomena that clearly substantiates how providers of enterprise IT solutions are adapting to the changes and implementing proven approaches to speed delivery. SunView Software provides the right environment for Development and Operations to work collaboratively to help its customers achieve their goal of DevOps. “Our solution provides the ability for organizations to establish the right kinds of automation and controls to support the high velocity of change in this new area of digital business,” explains Seng Sun, CEO, SunView Software.

Headquartered in Tampa, FL, SunView Software’s flagship product, ChangeGear, is a service management platform that launched in 2004. The easy-to-implement and easy-to-use solution based on the IT Infrastructure Library (ITIL), supports the entire IT Service Management (ITSM) lifecycle by providing Service Desk, Self-Service, Configuration Management, and line-of-business processes. In 2015, SunView released a new multi-modal change management offering based on its powerful ChangeGear platform. The growing demands for more Agile IT increases the need for a more effective enterprise IT change management. With this release, SunView Software demonstrates a focus on helping IT organizations working in an Agile or DevOps environment support high-velocity change while having the right controls for managing risk and compliance.

Our solution provides the ability for organizations to establish the right kinds of automation and controls to support the high velocity of change in this new era of digital business

ChangeGear Change Manager is engineered to provide a consolidated change repository that makes it easy to capture enterprise change information replacing spreadsheets, email systems, and other various manual methods used today. With an easy-to-use interface and advanced features, ChangeGear helps organizations automate change management processes across the enterprise. Its multi-modal support simplifies the adoption of IT controls such as ITIL, while providing streamlined workflows to support a fast-paced agile environment.

In order to strengthen the collaboration between Development and Operations in an organization, change management provides the needed central repository of information that is related to all changes to establish metrics, manage risk, and achieve compliance in a fast paced environment. As the quantity and velocity of changes increase, visibility becomes a major focus. “We address this need by utilizing ChangeGear as a repository for all IT changes or a ‘single point of change truth,’ ” asserts Sun. “Further, the centralized dashboard in the solution allows authorized stakeholders to monitor IT changes and measure DevOps metrics across the whole application lifecycle, from code changes to releases into production.”

The company CEO foresees that in order to support this new world of business agility, organizations must implement stronger change management processes to balance the rapid pace of IT changes with the need to manage risk and compliance. Also, change management automation fosters better collaboration between development and operations, helping to achieve the promise of DevOps in this new world of continuous delivery.

SunView Software recognizes that the digital enterprise is increasing the need for more agility, and SunView is committed to delivering solutions that not only support speed and agility, but are based on user-centric design focused on driving efficiency for every employee.