Stratosphere Networks: Next-Gen Managed IT Services

How does Stratosphere Networks stay competitive in today’s marketplace?

It is tough for any organization to keep up with the rapidly evolving IT landscape and maintain optimal day-to-day operations, all while deploying a strategic approach to IT. The Stratosphere team leverages an extensive partner network and in-depth technical knowledge to provide robust consulting, advisory and managed IT services and support to make life easier for our clients in numerous ways. Our help desk offers proactive monitoring, and our state-of-the-art NOC and SOC allow us to quickly identify and resolve any issues that our clients face. Our comprehensive cybersecurity solution helps clients minimize their data breach risk level, prevent costly downtime, and enable their in-house IT teams to focus on important business initiatives. We also offer a platform as a service (PaaS) solution, which enables mid-size businesses that have an in-house IT team but lack certain tools to stay competitive. Our PaaS solution equips in-house IT teams with proactive monitoring agents, automation, IT process development services, and a customized web ticketing portal.

How do you enable your clients’ in-house IT teams to function efficiently?

We recognize businesses’ unique IT security needs and help them keep up with the evolving tech landscape. We have developed a comprehensive cybersecurity strategy and solution with multiple layers, like our planet’s atmosphere, to achieve the highest possible level of protection. The Stratosphere team focuses on three core areas: managed cybersecurity solutions, cloud consulting and technology solutions advisory services, and managed IT services.

Could you share a customer success story?

One of our clients, a health insurance company, was recently looking to enhance their communications capabilities and their backup and disaster recovery plan for improved performance. On the communications side, the client had an aging on-premise PBX solution for about 100 contact center agents. They were conflicted on whether to upgrade or migrate to a cloud-based or hybrid solution. Our team thoroughly analyzed various vendor offerings that could potentially meet the client’s needs, including on-premise, cloud and hybrid solutions, and ranked them based on how each solution integrates and functions conjointly with other solutions. The client selected a cloud solution with both contact center and UC components that delivered the required scalability. The client also gained end-to-end reporting and UC capabilities, which enhanced their ability to connect with their customers and communicate internally, all through a single portal. We also implemented a backup internet connection and SD-WAN to prioritize voice traffic and maintain a high level of service after introducing a new voice component over the client’s connection.

In terms of backup and disaster recovery (BDR), the client was utilizing backup tapes, and required an efficient backup solution. Upon identifying the right provider and solution, we designed a backup solution to restore the client’s critical infrastructure within four hours. Our consulting services and IT solutions allowed the client to operate more efficiently, minimize downtime, and remain competitive in their market.

What does the future hold for the company?

Stratosphere is focused on empowering in-house IT teams and CIOs with PaaS and other solutions to tackle the “hockey stick” curve of hacks and breaches. We will continue to address the issue of labor shortages, particularly in the realm of cybersecurity. Additionally, as the significance of customer experience (CX) continues to grow in the realm of technology advisory services, we strive to bring CIOs, CMOs and contact center specialists together to discuss common challenges and ways to tackle those issues.