StayNTouch: Unleashing the Power of PMS for Hoteliers

Market Segments for Exceptional Service Delivery

Our primary focus is on the U.S. and European markets, but we are also developing our growing APAC presence. From full-service to limited service, independent hotels to enterprise brands, hotels benefit from our products as they now have the ability to promote more personalized, “high-touch” experiences using our “high-tech” mobile PMS. When hoteliers are no longer tied to computer screens at the front desk, they are free to interact more naturally with their guests, either more quickly responding to guest concerns, or more proactively suggesting amenities or activities that can enhance the guest’s stay.

Take Yotel, for instance, which models it’s guest experience on first-class air travel. They use cutting-edge technology, such as adjustable “smart beds,” monsoon showers, and multimedia “techno walls” to deliver a luxurious experience in a more efficient space. Our cloud-based PMS fits perfectly with their philosophy, giving guests an intuitive self-check-in/check-out option while also allowing them to access targeted upgrades and amenities right from their mobile phone.

Another client, Modus Hotels, was focused on creating one-of-a-kind experiences with highly personalized services and signature amenities. They needed a PMS that would be flexible, affordable, and focused on customer service. We provided a PMS that could grow and adapt with their hotel while affording their staff the flexibility to deliver highly personalized services. With our mobile PMS, Modus was able to free up staff so that they could move about their properties to create deeper interactions with guests. It also gave guests a choice in the way they interacted with the hotel.

StayNTouch: The PMS for Forward- Thinking Hotels

Our cloud-based PMS can transform how hotels run their operations and interact with guests. Since our PMS can run entirely from a smartphone or tablet, hoteliers can break free of the large front desk to interact more with guests from wherever they are. Our mobile solution helps hotels mobilize staff, reduce costs, create more touchpoints for revenue generation, and empower their guests with greater personalization and choice. By providing stellar services to hotels, we enable customers to provide stellar service to their guests. We offer all our clients round-the-year support, as well as a dedicated Client Success Manager who is committed to fulfilling their goals and being their advocate with our product teams. We also strive to future-proof clients’ business with unlimited interfaces, product updates every three to five weeks, and a product roadmap designed by customer and expert feedback.

Market Leadership and Innovation

We are always innovating new solutions to serve our customers better. Recently, we developed the Rover Connect application enabling our PMS to exchange information with third-party systems and allows those systems to customize the information they receive from Rover. A PMS powered by Rover Connect will continually expand the real-time connectivity capabilities that modern hotels require today. We are also developing a new custom reporting platform which will allow the user to efficiently “slice and dice” their data. Our customers will be able to build their own customized reports that will better illustrate the KPIs most important to their business. This powerful reporting platform will be accessible on the Rover’s existing user-friendly interface, and hoteliers will be able to navigate and create reports with minimal training.