SmarTek 21: Transforming Organizational Ability to thrive in a Data-Driven World

SmarTek 21

Brad Rickman, Sales Executive, SmarTek 21Brad Rickman, Sales Executive
In today’s post-pandemic world, organizations need to rapidly transform themselves by adopting cutting-edge technologies to remain competitive and seamlessly address all their customer requirements. SmarTek21 has become the preferred partner for many enterprises in this regard. As such, SmarTek21 is recognized as one of the global leaders in Intelligent Technology Transformation-as-a-Service which provides comprehensive digital services and solutions to help clients improve business outcomes.

In a conversation with CIO Applications, Brad Rickman, Sales Executive of SmarTek 21, elucidates how the company accelerates the development of cost-efficient and innovative solutions to help clients in the areas of customer engagement, new product development, and improving systems and processes around their sales channels.

Pain Points Prevailing in the Market

Enterprise customers are trying to be agile to improve customer engagement through traditional direct sales and digital channels. However, they face difficulties executing digital strategies due to a shortage of the right technical resources. Integrating new technologies with legacy solutions is also a task easier said than done, making business transformation projects lengthy and expensive. Reports say that in terms of digital engagement and transformation, most enterprise customers experienced around 46 percent fewer revenue outcomes than expected.

We assist our enterprise customers in dealing with these challenges by bringing a complete technical solutions team to the table, onshore and offshore. As a result, we provide a managed outcome to our customers’ objectives.

SmarTek21’s, Intellitek.ai is an end-to-end digital business platform that allows clients to address complex data and systems integration challenges. The platform enables enterprises to meet their customers where they are.

SmarTek21’s Services and Solutions

SmarTek21 brings customers automation, AI technologies, capabilities, and skill sets in digital engagements. We provide operation and development services for our customers with intelligent and automated test technology that expedites the deployment, the quality, and the check-in of code.

Most customers use multiple cloud technologies and sources, so we also provide complex cloud migration services and orchestrate data across multi-cloud environments. Another substantial offering in our arsenal is data management services. We quickly integrate disparate and siloed data sources within organizations and make that data available to new digital processes and digital streams. This is crucial to ensure the correct utilization of data for the improvement of business processes.

SmarTek21’s Customer Success Story

We are the technology solution provider and development partner for a large national retail customer who wants to improve their e-commerce site and customer engagement. We modernized their website, making the legacy technology more mobile and user-friendly in one year.

We provide operation and development services for our customers with intelligent and automated test technology that expedites the deployment of code, the quality of code, and the check-in of code

Many of our enterprise customers are also looking to build new revenue streams, products, services, and solutions for their customers. We’ve been able to help a large national Telco in that regard by enabling them to accelerate many new revenue streams. We offered new IOT services and developed and integrated data sources into new billing streams in as little as ten weeks.

In another instance, a large insurance company wanted to migrate all its workload to the cloud. We helped the client achieve the goal while reducing cloud migration expenditures by over 300 percent.

Staying a Notch above the Rest

SmarTek21 is different in many ways. We focus on our customer’s business objectives and outcomes rather than providing resource bodies. We seek to understand business objectives and then build that into our contract mechanism with customers. Commercially, we can make that into the deployment plan and guarantee the outcomes our teams can deliver against those plans. We have a 100 percent retention rate for our customers and projects. Digital transformation around data, its availability, access to data, integrating different systems, and orchestrating that data for new business rules is a common challenge. We create outcomes much quicker for customers and don’t get bogged down in the availability and how to orchestrate or integrate into other systems.

The technologies and various inventions we bring to the table for our customers are recognized by multiple renowned platforms. This is a testament to the uniqueness we create for our clients to help solve these digital transformation initiatives and how that impacts the content experience with their customers.

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