Siwel: The Trusted Software Asset Management Advisor

Lewis Johnson, President & Co-Founder

Software Asset Management solution, which tackles key business concerns efficiently—and is also cost-effective while surpassing the expectations of the customer—is a dream, a utopian concept for many modern CIOs. While many solution providers would not attempt to achieve such a lofty goal, a company from New York is making headway in the EAM space by making this scenario a reality. “Our team is strongly inclined toward understanding the pains of customers and devising an innovative, economical, and customized solution, rather than impose something done earlier for the sake of convenience,” states Kevin Panteli, Senior Director of ITAM Strategy & Innovation at Siwel.

Siwel provides a comprehensive portfolio of solutions and services that enable clients to maximize the productivity and value of their hardware, software, and human assets. Often, the services Siwel offers lead to a drastic reduction in business operating costs for their clients. In addition to devising comprehensive solutions that adhere to business requirements, Siwel’s resources aim to ensure their clients gain a significant enhancement in business value for a minimal investment.

Siwel has an uncanny ability to formulate intelligent solutions that are both cost-effective and efficient. Recently, a client sought Siwel’s expertise to migrate from a traditional environment of physical standalone devices to a sophisticated, grid environment that enables virtualized deployment. The client also expressed the desire to incorporate an IBM framework to achieve the transformation. Siwel was able to develop a strategy based on a future-state assessment, which resulted in a seamless, cost-effective migration that offered significantly enhanced business value.

Siwel is continually working to understand the evolving trends and challenges within the Software Asset Management realm. This allows them to cater to the specific needs of their clients. For instance, the organization frequently collaborates with leading solution providers such as Flexera, Eracent, Snow and ServiceNow to understand their challenges and investment behavior patterns. This comprehensive understanding of the Software Asset Management landscape has helped Siwel create sophisticated solutions for its clients.

Two core offerings provided by Siwel are their Contract Advisory service and their Software License Position service. Based on license position, Siwel is able to assist clients with audit defense, contract negotiation and maintenance renewal. The incorporation of financial analytics helps clients to understand their own environment from an OEM perspective, which allows Siwel to deliver accurate business standardization and cost recovery model.

Kevin Panteli, Senior Director, ITAM Strategy & Innovation

Siwel aims to grow at the rate of around 12 to 15 percent annually and is acutely aware that this goal cannot be achieved solely by selling a software product or service. “The future is helping customers identify the integration point of IT Asset Management with IT Service Management and IT Security, and offering a customized solution that completely conforms to their needs and compliance standards,” mentions Lewis Johnson, company President and Co- Founder, about the company’s roadmap for the future.

Siwel’s success is apparent, as evidenced by their 96 percent customer retention rate. In fact, Panteli states that the longest relationship the organization has had with a client was with its very first one—an incredible feat, considering the company is now celebrating its 25th anniversary. Johnson states that Siwel emphasizes building great relationships and a sense of trust with customers, rather than merely viewing them as sources of revenue. In fact, several significant deals were sealed with just a handshake. This approach has directly contributed to the firm’s exceptional customer retention rate. “We aim to deliver fresh content, exclusive services and leave no stone unturned to satisfy our customers and to keep them coming back to Siwel,” Johnson concludes.