Simplus: Navigating the Complex Quote-to-Cash and CPQ Implementations

Simplus is a global leader in Salesforce CPQ implementations. We are devoted to helping our clients generate quotes faster, eliminate errors, and focus on growing their business. Our experienced team of Salesforce experts, including success managers, system administrators, developers, business analysts, and operations experts provide a wide range of Salesforce managed services to oversee and navigate customers through CPQ implementations. Simplus’ innovative and modernized advisory services also help them understand opportunities, solve pain points, and attain successful digital transformations. Added to this, our change management services can enable successful execution of change strategies and ensure that change happens at the employee level. Through Simplus’ Authorized Training Reseller (ATR) partnership with Salesforce, customers gain access to the entire Salesforce Training catalog including administrator, business user, and developer courses. We also deliver highly specialized implementation, advisory, and managed services for Sales Cloud, Service Cloud, Community Cloud, and Contract lifecycle management (CLM).

Please elaborate more on your strategic acquisition of Sqware Peg.

In early 2019, Simplus broadened its global expansion in the APAC region by acquiring Sqware Peg, the first Salesforce partner in Australia. This was our first international acquisition and sixth Salesforce partner acquisition since 2016.

Sqware Peg is a pioneer in the APAC region and has been transforming businesses with Salesforce technology since 2004. With offices in both Sydney and Melbourne, the company is exclusively focused on the Salesforce platform. This partnership is mutually beneficial; while Sqware Peg brings in expanded industry reach and expertise to Simplus, we cater additional resources to Sqware Peg. We’re enthusiastic about the possibilities with this partnership and are already underway with integrating our teams.

Could you please cite one or two case studies on how you have enabled clients to overcome their hurdles and attain desired outcomes with your solutions?

The Mitsubishi Electric, US wanted to implement a better way to approve quotes for distributors, verify pricing, and cut the cycle time for customers, along with efficiently managing the training, certifications, and accreditations within its partner programs. Simplus helped them execute a plan to improve cycle times, and productivity dramatically. Simplus provided a customized solution leveraging the power of Salesforce.com CRM to allow the segmentation of accounts by region, type, and size. It triggered a full 360-degree view of commercial customers and residential contractors, increased visibility in the contractor-sales pipeline, and created greater customer segmentation. The new solution brought more customer data to the sales teams and drastically reduced the time for quote approval and order fulfillment. Within just six months of going live on Salesforce.com, Mitsubishi experienced game-changing improvements in quote approvals and pricing verifications, along with significant reduction in cycle time.

Tell us in detail about the plans of your company’s expansion in terms of services offered, types of client served, and geographical presence.

Simplus is one of the largest global CPQ technology service providers, with more than 230 certified consultants and offices in the US, Canada, Australia, and the Philippines. We are a strong leader in Salesforce Quote-to-Cash innovation, introducing unique intellectual properties like the first CPQ-focused manufacturing accelerator for Salesforce in 2018. In January 2019, Simplus successfully closed $20 million to innovate our product and service offerings further, and to acquire companies with complementary solutions valuable to the customers.

Are there any other interesting insights you would like to talk about?

Simplus emphasizes the importance of company culture above all, and it clearly shows; we’ve been repeatedly awarded for our managers, company outlook, and company culture by renowned market researching firms and organizations over the years.