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That did not happen! The hospital requested Likhmania to sign additional paperwork prior to leaving. As a result, it took the family three to four more hours to leave the facility. A week later, during a post stay feedback call, Likhmania notified the hospital what had happened. Despite providing detailed feedback, and offering to assist in resolving this problem hospital administrations failed to follow up. This excruciating experience spurred in him the idea of revamping the care coordination process through automation. Luckily at this point, Likhmania met Dr. Pankaj Jain, a pediatric cardiologist, at a social event and soon discovered Dr. Jain’s frustration with the fragmented care continuum. It did not take long for these like-minded individuals to join hands.
What soon followed was the genesis of Rovicare—a company dedicated to facilitate care coordination and enable real-time communication among all the stakeholders. “The sudden change in events caught me and my family off guard at that hospital. One can imagine how tiring the process becomes for a woman who just came out of labor, and for a child who is too young to not get angsty. It drove me to think about those critical patients whose health don’t really permit them to spend so much time in filling up forms and other lengthy documents. That’s when I decided to team up with the medical and technology professionals to start a company that would help in enhancing the patient discharge process of healthcare institutions,” says Likhmania.
Today, Rovicare is considered one of the leading cloud-based medical software companies that helps healthcare providers simplify care transitions for an integrated care economy. The company’s innovations have been designed to bridge gaps in collaboration, information, and accountability. Rovicare connects providers, patients, and payers while driving measurable outcomes in discharge efficiency, patient satisfaction, readmissions, and partner performances.
In an interaction with CIO Applications magazine, Likhmania, along with Dr. Jain, Co-Founder, and Kristin Cardona, Vice President, Rovicare, talk about how the company is changing the face of the healthcare system by automating the patient transitions along the care continuum.
What shortcomings are there in today’s care continuum, and how is Rovicare helping healthcare institutions to enhance their efficiency?
PJ: The care continuum is purely glued together by human interventions and time-consuming paperwork. Even though it is one of the most expensive services in our country, we still don’t have any robust technology that automates and streamlines the entire process.
We’re connecting providers from direct care providers to support servicesacross the healthcare ecosystem
Kristin: We’re connecting providers—from direct care providers to support services—across the healthcare ecosystem. Rovicare helps patients schedule follow-up appointments with their physicians and coordinate post-discharge care. In addition, our automated technology provides a portal to family members, allowing them to supervise all the care that has been coordinated and given to their loved ones. It also notifies them about the latter’s scheduled follow-up appointments and provides a recap of all the providers involved in the process.
Rovicare empowers organizations to maintain transparency within their referral systems and enables healthcare providers to follow along as care gets coordinated. With Rovicare, they can now optimize time efficiently, provide quality care, ensure better patient outcomes, and create effective care transitions by connecting all their partners.
What makes Rovicare stand out in the market?
Dr. Jain: As per a study, around 20 percent of healthcare cost in the U.S. is due tobroken care coordination in organizations. It also results in the worst patient outcomes. Rovicare is here to fix this broken system. Our foremost goal is to reform the communication between healthcare providers, hospitals, patients and their family members. More broadly, we connectevery stakeholder. As a result, we have built a unified care continuum that saves costs for both patients and health care providers while providing better patient outcomes.
Please highlight a case study or two where you have helped your clients to attain their objectives.
Kristin: We partnered with an organization that was runninga hectic and fragmented patient discharge process. It was costing them a significant amount of time and money. It was also leading to staffing challenges and increased staff turnover. As a result, they reached out to us, and together we began utilizing Rovicare as a solution. We enabled them to automate the discharge processes and minimize the intensity of human intervention. Having become increasingly efficient in managing their discharge process, the organization’s team members now have more time to focus onpatient care. The client has also consolidated all their communication on our unified platform, enabling them to create efficiency in handling referrals.
Recently, we also worked with a behavioral healthcare organization that needed automation of their discharge procedure to move patients to different partner institutions. Prior to Rovicare, the hospital often had to keep patients admitted for additional days unnecessarily while they sought out appropriate healthcare partners to create a safe discharge plan for their patients. Unfortunately, this resulted in the beds being blocked from patients who were in dire need of treatment. Our platform provided them access to an extensive database of organizations with which they could coordinate patient care effectively, eliminating the need to keep patients admitted for prolonged days.
What do you envision for Rovicare in the upcoming 12 to 18 months?
Dr. Jain: Currently, we are operating in three states, and our goal is to expand Rovicare nationwide. We are trying to develop more innovative tools for our clients, patients, their family members, and all stakeholders to make the care continuum effective. Additionally, our company is also responding to the COVID-19 surge happening in the U.S. We are working on connecting the healthcare facilities to resolve the ongoing issue of insufficient bed capacity to an extent as well.