Rovicare: Simplifying Care Coordination with Automation

To understand it better, let’s imagine a scenario where a 90-year-old man has just had a stroke. The situation would demand him to be moved to an emergency facility. From there, he would be shifted to post-acute providers such as a nursing facility or a rehab center. The person accompanying him would be given tons of paperwork to fill before admission and during discharge. What would add to the pain is that they would be asked to narrate the situation repeatedly at every new facility they step in. Finally, after discharge, he would be taken to his home. But now, he would require a private care professional or physicaltherapist to help him around with exercises, medications, and PCP visits. Our goal is to remove all these barriers within the care continuum to streamline care coordination and enable real time communication among all stakeholders.

Kristin: We’re connecting providers—from direct care providers to support services—across the healthcare ecosystem. Rovicare helps patients schedule follow-up appointments with their physicians and coordinate post-discharge care. In addition, our automated technology provides a portal to family members, allowing them to supervise all the care that has been coordinated and given to their loved ones. It also notifies them about the latter’s scheduled follow-up appointments and provides a recap of all the providers involved in the process.

Rovicare empowers organizations to maintain transparency within their referral systems and enables healthcare providers to follow along as care gets coordinated. With Rovicare, they can now optimize time efficiently, provide quality care, ensure better patient outcomes, and create effective care transitions by connecting all their partners.

What makes Rovicare stand out in the market?

Dr. Jain: As per a study, around 20 percent of healthcare cost in the U.S. is due tobroken care coordination in organizations. It also results in the worst patient outcomes. Rovicare is here to fix this broken system. Our foremost goal is to reform the communication between healthcare providers, hospitals, patients and their family members. More broadly, we connectevery stakeholder. As a result, we have built a unified care continuum that saves costs for both patients and health care providers while providing better patient outcomes.

Please highlight a case study or two where you have helped your clients to attain their objectives.

Kristin: We partnered with an organization that was runninga hectic and fragmented patient discharge process. It was costing them a significant amount of time and money. It was also leading to staffing challenges and increased staff turnover. As a result, they reached out to us, and together we began utilizing Rovicare as a solution. We enabled them to automate the discharge processes and minimize the intensity of human intervention. Having become increasingly efficient in managing their discharge process, the organization’s team members now have more time to focus onpatient care. The client has also consolidated all their communication on our unified platform, enabling them to create efficiency in handling referrals.

Recently, we also worked with a behavioral healthcare organization that needed automation of their discharge procedure to move patients to different partner institutions. Prior to Rovicare, the hospital often had to keep patients admitted for additional days unnecessarily while they sought out appropriate healthcare partners to create a safe discharge plan for their patients. Unfortunately, this resulted in the beds being blocked from patients who were in dire need of treatment. Our platform provided them access to an extensive database of organizations with which they could coordinate patient care effectively, eliminating the need to keep patients admitted for prolonged days.

What do you envision for Rovicare in the upcoming 12 to 18 months?

Dr. Jain: Currently, we are operating in three states, and our goal is to expand Rovicare nationwide. We are trying to develop more innovative tools for our clients, patients, their family members, and all stakeholders to make the care continuum effective. Additionally, our company is also responding to the COVID-19 surge happening in the U.S. We are working on connecting the healthcare facilities to resolve the ongoing issue of insufficient bed capacity to an extent as well.