Rocket Software: Powering Businesses with a Unique Partnership with IBM

The highly advanced IBM i system works as the base of most businesses requiring 24/7 availability. While any downtime can lead to business disruptions and lost revenue resulting in unhappy customers, the iCluster disaster recovery solution from Rocket Software ensures uninterrupted operation for IBM i applications. Moreover, it offers continuous access to the applications and data by monitoring, identifying, as well as self-correcting replication problems.

While explaining the company’s unique value proposition in the software development space, Youniss recalls an instance when Rocket assisted Fujifilm Specialty Ink Systems (FSIS) in optimizing the productivity of warehouse operators engaged in put-away and pick. FSIS ERP, back-office, and warehouse systems are powered by the IBM i solution. With over 17 forklift truck operators in the warehouse, they continuously received check-in as well as moved product instructions from the factory, external suppliers and shipped out customer orders. Though the forklifts are equipped with terminal emulators which can connect operators to the ERP system, most of the user interfaces for various warehouse picking functions were menu-based. This limits to a series of options that needed to be entered manually which further increased the need for heavy use of the keyboard. Connectivity represented an even greater challenge. Initially, the forklift operators used tablets to link to the core applications via their WiFi network, but they couldn’t always sustain a connection, leading to productivity issues as well as delays. By adopting Rocket’s API and LegalSuite Web, Fujifilm reduced support calls by 90 percent within a few months of operation, enhanced employee experience and retention stemming from a cleaner UI, and streamlined processes while increasing their productivity by 15 percent during a recent “wall-to-wall stock check.”

Rocking Rocketeers

Under the guidance of Youniss, the company continues to grow and expand its presence through strategic technology investments and partnerships, including actively managing Rocket’s long-standing relationship with IBM. As a software engineer by profession, Youniss understands the importance of building software that matters. Music being his passion, Youniss always values connections and meaningful links between music, software, entrepreneurship, and business. The fact that struck Youniss in his career with Rocket Software is the simplicity and power of seven notes of music, which can be used to play anything, whereas computer programming is about just zeroes and ones. “Software and music, programming and playing guitar, logic and creativity, analytics and art, they are just two sides of the same point. When you get the right balance, that’s when the magic happens. That’s what I have been trying to do for 25 years with our company,” adds Youniss. He continues, “We call ourselves the Rocket Band. Music impacts how people feel, and it’s the same thing with software that we write— good software and service make people feel good.”

A New Beginning

Over the years, the Rocket family has grown to include more than 1,400 Rocketeers and nearly 10 million customers across the globe. As part of its expansion strategies, the company is stepping into India. “Rocket Software has been building technology for nearly 30 years and we are really excited to enter the Indian market,” says Youniss. “There is so much incredible talent here, and we are already seeing great results from our teams in India. We look forward to expanding our operations here and to cultivating leaders not just for our Indian operations, but for the entire company,” concludes Youniss. Moving forward, the company’s core focus is on helping companies around the world solve their most challenging business problems.