Pinnaca: Boutique Consulting for Video Conferencing Management

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Dan Tanel, COO, PinnacaDan Tanel, COO
Visuals score better when imparting a message, as a video has a greater impact than audio. In today’s modern businesses, live and interactive video communication tools that transcend geographical frontiers are crucial. Nevertheless, deploying an optimal video communications technology within an enterprise is not a simple task. Organizations need a deeper understanding of the various video conferencing solutions available, collaboration tools, and video strategies for better communication and increased productivity. But, the majority of the companies today lack time, resources, or ability to choose the best video conferencing solutions. As technologists look to modernize their IT infrastructure with video conferencing as a core component, professional advisors who offer complete support from purchasing and implementation to utilization becomes very important.

This is precisely what Pinnaca brings to the table with their expertise in facilitating complete deployments of video conferencing technology for their clients. Pinnaca’s top-notch team is uniquely positioned to assist businesses with a wide range of services that include fully managed video conference estates, cloud services, or expert advice, depending on the customers’ requirements.

Pinnaca’s forte lies in their dedicated and proficient video conferencing consultants who have the capability to suggest the most suitable, engaging, and reliable visual communication that would render the perfect visual experience.

“Our ultimate aim is to deliver a video conferencing program that will drive the right level of utilization and returns for an organization,” says Dan Tanel, COO of Pinnaca. The company also extends training and user adoption programs to help customers get on board with new video collaboration technology.

With Pinnaca’s cloud-based video conferencing service, customers can connect to any video-enabled device from anywhere and anytime. It can be room-based systems, mobile systems, desktop-based soft-clients, browsers, or phone systems; Pinnaca can instantly connect and allow users to communicate seamlessly. What’s unique about Pinnaca’s managed video conferencing service is that it is backed by video network operations centers (VNOC), a Level 1-3 solution, designed to deliver a 24/7 global support channel across various regions of North America, EMEA, and Asia-Pac. “With our VNOC centers, we have proactive support and reactive support, all in the sphere of delivering the optimal quality of performance for the end-user community,” states Tanel.

As a part of their video conferencing suite of services, Pinnaca also offers conference production services that comprise all essential elements to implement an effective video collaboration program. That includes endpoint management, launching calls and scheduling meetings, infrastructure services, operator and conference production services, analytics, and 24/7 support.

Pinnaca as a video conferencing solutions provider has proved its mettle time and again. A case that best exemplifies the company’s capabilities is in the global banking sector. The customer had around 100 video points distributed around the globe with a regional support model. They were struggling to deliver a global support program 24/7 and the right level of usage and adoption within the organization. Focusing only on the video aspect of unified communication and the communication stack, Pinnaca offered their managed service and raised the bar from 20 percent to 70 percent utilization.

The future holds even brighter prospects for Pinnaca. The company has made significant investments in the back office applications that connect with all systems and processes. “We call that the Pinnaca enterprise service bus and it's the secret sauce that makes us deliver the best service around the globe,” extols Tanel. In conclusion, Tanel says, “Being technology agnostic, our company strives to be the interface between the user and the technology, rendering a seamless video experience.”

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