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Since no coding is required to build solutions, the people closest to the workflow problem can create solutions in just hours or days—instead of weeks or months—at a fraction of the cost of large packaged applications or traditional custom development projects.
The following is a conversation that CIO Applications had with Paula Selvidge, the CEO of PerfectForms, to understand how her company implements custom workflow applications, online forms, and reports to manage and monitor critical business processes.
What are the significant challenges that organizations face in workflow management?
With organizations adjusting to the new challenges created by COVID-19, facilitating remote work and ensuring team communication seem to be the primary workflow challenges customers are facing. We are helping our customers implement and launch solutions to provide new compliance measures are followed, including enforcement of mandatory safety measures, facilitating COVID-19 risk assessments and screenings, and supporting PPP loan application processes. Another major challenge associated with workflow management is internal systems that don’t ‘talk’ to one another. Organizations often have disparate systems in their technology stack that force end-users to go to multiple applications to complete a single task. When systems aren’t integrated, it negatively impacts productivity and leads to more errors. PerfectForms supports open APIs and web services to enable data to be shared across networks. Having the data that end-users need all in one place and automating updates to other systems allows faster processing time, improves service levels, and reduces frustration.
Please provide insights on PerfectForms’ application development platform? How does it help organizations?
PerfectForms is a web-based application development platform that enables business users to build workflow applications without coding knowledge.
Our development platform requires no programming—customers can build custom solutions to collect data, define workflows, and build powerful reports without writing a single line of code
Our platform provides a variety of benefits from reduced development and deployment time to minimal dependence on IT resources. It also ensures process compliance, improves collaboration, and reduces errors and miscommunication, thus boosting organizational efficiency, which leads to an increase in productivity and the return on investment for our customers.
Please share a case study where PerfectForms has helped its clients overcome their workflow management challenges and attain desired outcomes.
The Business Affairs department at the University of Tennessee Martin (UTM) faced a significant problem at the start of every academic year. The campus was flooded with newcomers and transfer students directed to six digital camera stations during their orientation registration. Three hundred ID photos had to be rapidly taken and uploaded into UTM’s ID card program to print the necessary documents for students, which had to be collected later. The PerfectForms solution helped UTM do away with its process-heavy orientation system and create and automate an online student ID request form. Using this, students can apply for IDs before they arrive on campus, and anyone who forgets can be notified automatically using the system.
PerfectForms enabled UTM to eliminate the cost of hiring photographers and staging photo booths. Moreover, as student assistants can supervise the card creation process, regular staffers are free to focus on other important work. In a nutshell, PerfectForms simplified the process and reduced costs significantly, while simultaneously decreasing the hustle in the university at the busiest time of the year.
What differentiates PerfectForms from its peers in the market? Please mention some of the unique aspects of PerfectForms.
Since the PerfectForms platform requires no programming, our customers can build user interfaces to collect data, define supporting workflows, and build compelling reports without writing a single line of code. The drag and drop, visual designer, simplifies building custom solutions that meet detailed requirements by combining the power of business logic with flexible design options. Given the flexibility, as conditions change, PerfectForms’ solutions can quickly scale as needs evolve and expand by supporting quick deployment and versioning.
PerfectForms also offers open API and web services sharing data with 3rd party systems and databases. This provides the benefit of a customized solution at a much lower cost than customizing legacy systems that often support existing processes. With a customer-centric culture, we aim to delight customers by providing quality service in a responsive, professional manner. We focus on continuous improvement in every point of interaction with customers, from product usability to technical support.
Bottom-line is we empower organizations, large and small, to automate online forms and workflow processes rapidly. From a single On-Demand license to large On-Premise enterprise roll-outs, from small business owners to CIOs of large IT departments, we serve a diverse customer base with our simple, yet powerful web-based development platform.
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