PDS
Adaptive HCM Specialists

PDS has been providing customers with solutions to HCM problems for nearly 50 years. When the company started, its solutions were delivered via a wide variety of hardware platforms. PDS, over the years, has evolved with each technological change along with HCM industry trends, addressing human capital management needs on a granular level.

PDS’ customers are based in the U.S., Canada, and the Caribbean, all leveraging Vista, its HCM product suite. The company fulfills its customer’s vast recruiting, onboarding, HR, benefits, time and attendance, and payroll needs. Its robust, easily deployable solution enables end-users to access the required data on a desktop, tablet, or mobile device.

PDS’ intuitive employee and manager self-service allows a company’s HR, benefits, and payroll administrators to decide which features are available to staff and whether approvals are needed before changes occur. Data can be secured using robust security controls, and audit trails allow you to monitor all activity. Self-service can be personalized to deliver what users need, such as company news and information, useful links to benefit providers, holidays, calendars, and notifications. Even useful analytics can be easily configured and shared with employees, offering them insight into the company’s operations. This flexibility improves communications and helps employees feel more connected while also increasing productivity and reducing turnover. PDS’ solution is also easy-to-deploy; end users can download the PDS Vista app from the Apple Store and Google Play Store.

“Our customers rely upon us to remain updated with the latest compliance needs,” says Patricia Palmer, President and CEO of PDS.

“We actively collaborate with our customers to gather product improvement insights, and we have a reputation for listening and delivering what they need when they need it.”

Unlike other vendors that expand their suite of products through acquisition, the company built its home-grown solution to be tightly interwoven and intuitive. PDS’ seasoned implementers have gained experience in all industries and can ensure a wellplanned project focusing on exactly what each customer needs. Whether it’s a phased approach where some product components are focused on first or whether the entire product suite is implemented at one time, the company refines its services and resources to address every customer demand.The experienced domain experts do not stop at implementation; they offer ongoing services to strengthen clients’ in-house teams when required. At year-end, users often prefer that PDS prints their W-2s, 1099s, 1095-Cs, and T-4s. Occasionally customers request “health check” services where PDS performs an analysis of their current processes and offers product solutions they might not be aware of.

PDS offers its customers choices. When one of its customers experienced a ransomware incident, the company quickly came to their aid and offered Vista Cloud solution as an alternative to their on-premise HCM solution, which had been compromised. PDS came to their aid and processed payroll when they needed assistance the most.

When one of PDS’ Caribbean customers needed a solution to help them manage immigration in a better way, the company worked with them to design and create a solution that made them more efficient in their collection and reporting of foreign nationals.

PDS believes in personally engaging with all its customers. The Vista solution is backed by a team of experts who understand the value of delivering personalized services. The ability to work in liaison with customers and learn about their day-to-day processes and their pain points, enables PDS to understand their specific needs and to deliver the appropriate solutions that work best for them.

The company’s User Group Association delivers educational events that not only provide detailed information on product capabilities but includes customer case studies illustrating the creative solutions that PDS customers have successfully implemented. Furthermore, attendees gain valuable contacts that they can draw on whenever they need.

“PDS’ robust suite of products has continued to grow and adapt to current needs based upon the collaboration that we have with our customers,” says Palmer. “Each year, we meet with customers and conduct a detailed brainstorming process where we gather feedback from customers from every application area. Through this powerful communication process, we gather and prioritize customer needs so that we are delivering the appropriate solutions.”