PayByPhone: Introducing the Next-Gen of Parking Payment

We offer users flexible choices depending on their requirement and the phone’s compatibility. For instance, consumers without access to smartphones can dial an 800-number to avail the parking payment services. Meanwhile, smartphone users have the option to register with PayByPhone without downloading the application, or they can download the application and not have to go through with the registration process. The flexibility of our parking payment service has put us far ahead in the cashless parking payment industry. Due to this, we are witnessing a 60 to 92 percent adoption rate of our technology in major cities around the world including Seattle, Miami, Paris, and Central London.

Gruber: Our application has inbuilt features such as map-based parking, which provides drivers with an automatically generated list of nearby parking areas for a seamless experience. Moreover, the application gives the user the unique ability to store the information of multiple vehicles and pay for their parking from a remote location at any time. Through the PayByPhone corporate account, we have extended this feature for large fleet operators such as delivery agencies that operate multiple vehicles. It enables the account holder to manage parking sessions and payment from a single interface.

As users add a number of cars to their profiles—be it for business purpose or personal use—our application enables them to personalize their profiles with the driver’s contact details, credit card permission, dashboard reporting, e-mail address for receipt notification, and occupation. The reporting feature essentially gives the asset owner an opportunity to view information associated with parking a vehicle. All these features are available in multiple languages such as French, Spanish, and Mandarin. In addition to that, we have been a leader in the security front and are compliant with the payment card industry (PCI) standard while maintaining various payment channels.

To highlight the proficiency of your application, please share a case scenario.

Valera: A few years back, the City of Miami was in search of a solution to regulate the parking payment in a popular arts and restaurant district. In pursuit of eliminating the capital costs involved in deploying hardware such as parking meters, they wanted an easy-to-use alternative. On partnering with us, the client was able to deploy the application in over 1,000 parking lots around the city and create an asset-light solution.

How has PayByPhone’s success been so far and what lies ahead for the company?

Gruber: With over 20 million registered users, we process close to $400 million of parking transactions per year. We have been experiencing a growth rate of three million new users and a 36 percent increase in app downloads year after year. To steer this success ahead, we are developing a data system for the “pay from the app” feature and will be enhancing our maps to show available parking spaces. Currently, we are collaborating with 12 worldclass vehicular industries to shape the future of mobility.