Nuvolax: Service-Centric Digitalization Partner

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Markus Mueller, CEO, NuvolaxMarkus Mueller, CEO
It’s not just robust technology but also customer-focused services that ultimately lead to the right solution.” This principle lies at the heart of Germany-based nuvolax, and it reflects in the valuable digitalization services that the company offers to clients across industries. A big differentiator for nuvolax is its ability to provide a holistic digital approach. “We do not blank out certain aspects of customer needs but accommodate all of them to drive a holistic approach on the solution side and create sustainable business value,” says Markus Mueller, CEO of nuvolax. Rather than simply throwing in the latest solutions and technologies with a one-size-fits-all approach, nuvolax caters to each client’s specific needs to successfully manage all aspects of their digital work environment. In fact, the company assists firms to compete in today’s scenario where the customer is king and helps them modify processes to retain their customers.

"We work with organizations to help them excel in their digitalization efforts by understanding all their needs rather than limiting to single digital projects and pushing them in one direction"

nuvolax accomplishes its goal of providing holistic services and solutions by working with technology providers like ServiceNow. The tech giant has proved its mettle in digitalizing workflows that are not just limited to IT processes but also beneficial for the entire organization, with a top quality user experience being a core part of ServiceNow’s overarching philosophy. Although ServiceNow offers a solid foundation for incorporating digital workflows, introducing the change can be overwhelming for business leaders. Helping these leaders, nuvolax provides the required consulting services and guidance for the effective implementation of ServiceNow cloud solutions. As a digitalization partner, nuvolax has a proven footprint in the implementation of cloud-based enterprise solutions. “We work with organizations to help them excel in their digitalization efforts by understanding all their needs rather than limiting to single digital projects and pushing them in one direction,” Mueller says.

The Cycle of Digitalization

The company puts particular emphasis on providing regular assistance to customers in their digitization processes, rather than limiting to a one-way journey with a start and end point. “We are circling around the demands of clients to solve their immediate requirements with every iteration,” says Mueller. Beginning with consultancy services, nuvolax first of all aims at forming a detailed picture of the client’s challenges in order to deduce suitable solutions. The highlights from initial discussions lead to a cooperative assessment and review of existing business processes and thus enable a 360-degree view of the overall situation.

On a high level, we not only solve the actual problem but also put our clients in a position to grow into a truly data-driven organization and create a foundation for becoming future-proof

With the advancing integration of IoT as well as improved analytics and automation, enabled by machine learning, nuvolax supports clients in tapping into completely new resources. “ServiceNow is truly the platform of platforms with unlimited potential to digitalize every aspect of workflows, and we try to multiply the sum of all of its parts,” Mueller explains. One key strength of ServiceNow is its ability to integrate state of the art industry standards that can complement and enrich its own functionality. This enables nuvolax to max out the vast potentials ServiceNow offers by connecting it with other best-in-class enterprise cloud solutions: Under the hood of the ServiceNow platform, the company integrates the most powerful technologies that increase performance in cloud environments, enable complete visibility and maintainability of asset-heavy networks, and create secure development environments. An Elite partner to ServiceNow, nuvolax also holds the highest-ranking partner statuses from other key players including HashiCorp, Dynatrace, and Tanium, who work alongside ServiceNow to help complete the cycle of digitalization. Tanium offers the required security tools, while HashiCorp provides high-level automation down to the operational level, which helps build virtual servers that can be orchestrated through ServiceNow. Similarly, Dynatrace helps nuvolax monitor the newly built servers up to the application level. “On a high level, we not only solve the actual problem but also put our clients in a position to grow into a truly data-driven organization and create a foundation for becoming future-proof,” the founder of nuvolax points out.

Mueller cites the success story of a client who, as a result of an ongoing disruption process, is expanding its operations locally and vertically, while migrating its digital infrastructure to new data centers and cloud applications. Here, nuvolax did not simply provide an ITSM solution to solve one particular pain point, but understood the underlying challenge and helped create a complete digital ecosystem to better manage all emerging problems in the future. With its holistic approach that covered not only all aspects of operations, but also managed to capture and communicate the economic value by demonstrating cost savings of up to 30% to the C-level management , nuvolax was able to successfully navigate the client through this transition period.

While nuvolax has extended its footprint across numerous industry verticals such as automotive, retail, and manufacturing, the company is seeing a huge potential in introducing ServiceNow in the public sector. In fact, the company has delivered a successful digitalization project for a huge German commune. With the ServiceNow-based portal in place, numerous administrative services were applied and delivered digitally.

Additional municipal service providers were also integrated into the platform in order to create ‘a single place’ for citizens to find the services they need. This saved costs and effort on all levels for the administration and public.

A particularly important field of action for nuvolax emerges from the recent health crisis of COVID-19, where the potential of digitalization in patient care, management of medical resources, and integration of complex stakeholder constellations to maintain public health is of utmost importance. Mueller believes that ServiceNow is a tool that can literally save lives by reducing healthcare costs while raising the standard of care. “For us, this seems like a win-win-win situation,” he states.

The Way to Sustainable Success

As an Elite Partner of ServiceNow, nuvolax has over 90 people working on ServiceNow practice, holding more than 400 relevant certifications. The company’s international team’s diverse backgrounds bring a broad range of insights and expertise to offer solutions tailored to the expectations and capabilities of clients. At the same time, the company provides customized solutions and leadership guidance on a personal level. This is constantly driving nuvolax’s growth internationally. Mueller points out that digitalization’s vast potential brings a bag full of opportunities for the company. “The incredible possibilities offered by a combination of decentralized infrastructures, the linking of information from many different sources, and the evaluation by artificial intelligence are still in the very early stages in most areas. We believe that sustainable success can be achieved by empowering our clients to access these treasures while not overburdening their capabilities at the same time,” says Mueller. nuvolax is always exploring best practices to improve its services to take digital ecosystems to the next level. At the same time, the company is keen on offering clients the best solutions, always acting openly, sustainably, and in close partnership with them.

In keeping with this goal while building upon its position as one of the most successful ServiceNow partners, nuvolax focuses on long-term collaboration with clients. In light of this, the company recently expanded its portfolio with novel technologies. “In the future, we will increasingly operate at the interface between ServiceNow and world-class cloud-based enterprise IT providers such as Tanium, Dynatrace, and HashiCorp,” states Mueller. Additionally, to offer outstanding digitalization capabilities, nuvolax is continuously expanding its presence both locally and globally by opening new strategic hubs. After Poland, Brazil, and Lithuania, Italy will be nuvolax’s new base. Next in the company’s carefully plotted roadmap is to apply and expand its experience in the digitalization of organizations with highly specialized requirements—particularly in the field of public administration and healthcare.

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