Zenarate Introduces Concurrent Chat Simulation To Create High-Performance Chat Agents

Zenarate AI Coach continues to revolutionize how the world's biggest businesses in financial services, BPOs, healthcare, travel, technology, and services utilize AI Conversation Simulation to build top-performing agents in 12 languages worldwide.

Fremont, CA: The degree of AI adoption varies by industry. We can identify four prominent areas using data from the Global Survey on AI: high-tech, telecom, automotive, and assembly.

AI is helpful in service operations, product and service creation, promotion, and sales by businesses. As a result, the drug discovery and development sector got the most investments, with total spending exceeding 13.8 billion dollars in 2020, a 4.5-fold increase over the previous year.

Zenarate, the industry's premier AI conversation simulation solution, made available Concurrent Chat Simulation in Zenarate's AI Coach platform. It is the first AI simulation system that enables contact center operators to practice handling several incoming client conversations simultaneously. In addition, training directors can now allow agents to master high-impact chat subjects by simulating a client and delivering in-the-moment coaching with their personal unbiased Zenarate AI Coach.

According to Zendesk research, customer satisfaction with live chat (85 percent) is second only to phone assistance (91 percent ). In addition, to call simulations, Zenarate AI Coach delivers AI chat simulations to top contact centers in 12 languages to help new hire agents become confident and well-prepared before their first conversation. It also aids in closing tenured chat agent skill gaps to improve agent speed competence, and response when handling concurrent chat interactions.

Zenarate's AI Coach mimics every customer interaction situation, whether phone or chat, immersing contact center operators in hyper-realistic discussions while delivering real-time teaching. In addition, natural Language Processing, which allows agents to use their own words without scripting, and Natural Language Understanding, which generates real-time consumer answers imitating a customer on any topic and persona, are used in voice and chat simulations.

Concurrent Chat Simulation - Agents practice managing several client chat scenarios simultaneously, learning how to engage with contemporary customer care scenarios while utilizing good syntax and spelling.