NPS leaderboard assessment will enable the firms to compare the standard metrics and improve performance.
FREMONT, CA:Torey Maerz, Co-Founder, and CEO of Rocket Referrals, said that the leaderboard is putting years of NPS data and analysis into use. It showcases companies as well as individuals over where they stand as compared to their peers. Those placed at the top can utilize the firm’s tools to see how their efforts to maintain their position are faring and keep an open eye for competitors sneaking up. A key insurance communications platform and one of the country's leading software companies, Rocket Referrals has released Net Promoter Score® (NPS®) Leaderboard.
The NPS Leaderboard is a unique NPS comparison tool that enables the users to compare their company-level or personal NPS over time or make horizontal comparisons. Through this leaderboard, insurance agencies can see how they fare across the industry. For business owners, NPS Leaderboard offers a window into employee performance as they can monitor who's at the top of their game and who must improve. This is the first time that insurance agents are having access to such industry-level rankings that are only offered by Rocket Referrals. The companies placed further down the list know that they have some room to evolve and can use our tools to understand what they need to do to enhance their rank and provide an improved client experience.
Rocket Referrals provides an automated communication platform that aims to enhance client relationships, boost online visibility and reputation, as well as word-of-mouth referrals. The firm’s cloud-based software utilizes industry-driven research to automate communication across social media, e-mail, direct mail, and external-party review sites.