VCC Live has bagged $2.4 million to expand internationally and boost product development.
FREMONT, CA: "In recent years, we helped many of our clients accelerate their debt collection processes with VCC Live Pay," says Szabolcs Tóth, Founder and CEO of VCC Live. "Amongst others, after starting to use VCC Live Pay in 2016, UPC managed to increase its debt collection rates from 18% to 43% within a year. Today, VCC Live Pay is the most preferred payment option for UPC's customers to settle their debts, with the company initiating 4000 transactions per 10 operators in a month." Cloud-based Contact Center Software provider, VCC Live, has raised $2.4 million from PortfoLion, Budapest-based venture capital and private equity firm. The raised capital will be used for accelerating product development and expand the company internationally.
VCC Live's primary focus has always been on product and service innovation. The company has also developed VCC Live Pay, which is Europe's first cloud-based payment over-the-phone solution. For the processed data sensitivity during payment operations, VCC Live ensures compliance with the highest level of security standards holding PCI DSS, ISO27001, and ISO22301 certificates – some of the strictest data privacy protocols in the world.
"Thanks to our unique and cost-effective solution, many customers decided to choose our system over some of the biggest global providers," adds Tóth, Managing Director and Founder of VCC Live. "This success is due to our customer-driven approach and user-focused development, which results in product releases that really transform agent and customer experience."
VCC Live provides innovative cloud-based contact center solutions that empower its clients to provide the best customer experience. With VCC Live's software, contact centers can manage a full spectrum of incoming and outgoing services – via SMS, phone, chat, email, and social media. The company is based in Budapest-Hungary and has clients in more than 50 countries, serving over 10,000 operators globally.