Uniphore Provides the Most Comprehensive Platform to Enhance Customer Experience and Virtual Sales Engagements

Customers of Uniphore U can now utilize the Intelligent Knowledge Bot and Knowledge AI for Agents. This allows for more engaging customer engagements and offers agents automated call summaries and action items to enhance the overall experience. Fifty-four percent of U.S. consumers think that customer experience in most businesses needs to improve.

FREMONT, CA: “With our customers top of mind, our focus from the beginning has been to build a powerful platform that delivers the latest and most beneficial innovations in conversational, video, and knowledge AI, and automation all in one place,” says Umesh Sachdev, CEO, and co-founder of Uniphore. Uniphore, the industry leader in conversational AI and automation, has come up with its improved Uniphore X platform, the market's most comprehensive platform that enables companies to accelerate and optimize two critical aspects of their business: Customer Experience and Sales. With the most recent platform changes, communications between live and virtual agents and between sales and prospects are now more successful and have little friction.

“Today’s release, announcing our enhanced X platform, the full integration of knowledge AI in our platform, as well as advancements in both our U and Q for Sales family of products, marks a new era of digital transformation for customer service and revenue teams,” adds Sachdev.

The strength of the X platform is its powerful architecture and the compelling value proposition it gives users, encompassing conversational AI, emotion AI, knowledge AI, computer vision, and robotic process automation (RPA). From building seamless customer journeys to virtual sales scenarios, customers can anticipate the X platform to help them greatly improve their customers' experiences and for sales teams to engage with existing customers and new prospects more effectively.

The Uniphore X Platform incorporates new capabilities that support the Uniphore U and Uniphore Q for Sales product lines.

With the acquisition of Colabo earlier this year, Uniphore U can utilize knowledge AI in addition to conversational AI, emotion AI, RPA, and other features to provide cutting-edge CX. Announced in March of this year, the Uniphores Q for Sales product line enables sales teams to read the room during video meetings better, assess client engagement and sentiment, and detect the nonverbal clues that directly affect sales performance. In addition to Q's ability to automatically identify significant moments, Q for Sales highlights the pledges and commitments made during a video conference by both salespeople and prospects. Q for Sales is available for a free evaluation for qualified revenue teams.

The most recent Uniphore U product line additions are the intelligent knowledge bot and the knowledge AI for agents. The most recent Q for Sales innovations from Uniphore encompasses an action trial and sample offer.

Uniphore has released an improved version of its X Platform, improving upon the platform's already impressive scalability, responsiveness, and ease of use. They've supplemented this by providing customers with solution packs that include pre-defined templates to help businesses see immediate ROI. These solution packs contain many use cases and span numerous industries.