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TrialCard chose Infinitus Systems to automate payer contact center activity
Infinitus is the top VoiceRPA business in healthcare for automated phone calls.
FREMONT, CA: TrialCard Incorporated, a full-service life sciences commercialization partner, has saved more than 18 billion dollars in branded medication costs for over 35 million patients to date. In addition, Infinitus Systems, a healthcare-focused conversational automation business responsible for Google Play, Google Login, and Snapchat Security, has joined forces to install its Digital Assistant platform to automate contact center operations with payers.
The two parties carried out a fast implementation, moving from pilot to production in less than 30 days. The team can utilize Infinitus' elastic scalability to dynamically process thousands of benefit verification calls per day with the Infinitus capabilities integrated into TrialCard's unique patient care platform.
"For over twenty years, TrialCard has provided its life science partners and their patients the industry's best affordability and access programs. With today's announcement, we've created more capacity to help patients by automating repetitive payer-facing processes like phone calls," said TrialCard Chief Strategy Officer Scott Dulitz. "We are excited to work with Infinitus to enhance our scalability and bring about further operational efficiencies to support the needs of our customers," added TrialCard Vice President of Operations Eric Willis.
Every year, over 900 million healthcare-related phone calls are made in the United States, with the primary goal of initiating a procedure, gathering information, requesting clarification, or checking the status of a previously begun process. The typical phone call lasts more than 35 minutes, and more than a million healthcare professionals spend more than four hours each day making these time-consuming phone calls. The Infinitus technology automates calls, allowing HCPs to focus on patient care rather than phone conversations.
"We are excited to be part of TrialCard's digital transformation journey," said Ankit Jain, co-founder, and CEO of Infinitus. "This decision will no longer require TrialCard's patient access team members to sit on hold and ask the same questions over and over. Adding the Infinitus Digital Assistant will provide TrialCard's patient access teams with process efficiencies to return to the patient interactions that really matter."