Thank you for Subscribing to CIO Applications Weekly Brief
Totango Introduces CS No BS, A No-Nonsense Look At How To Win At Customer Success
Influential customer service executives discuss best practices, success stories, and practical takeaways to assist businesses in developing their winning strategies.
Fremont, CA: Totango, founded in 2010, is the only Composable Customer Success Platform in the business. Totango's visual, no-code software helps organizations to provide and rapidly optimize best-in-class customer experiences, expedite product onboarding and adoption, enhance customer retention, and boost user pleasure, all of which contribute to excellent commercial results.
Totango, the industry's only Composable Customer Success (CS) platform that enables businesses to generate instant value, has launched CS No BS. The new podcast equity practical advice from CS industry leaders at Schneider Electric, SAP, Swiftly, PetDesk, Sentinel One, and other companies empowers listeners to build customer-centric organizations that deliver world-class customer experiences, allowing their businesses to thrive in any market.
The new podcast, which focuses on disclosing what it takes to become a high-impact leader in the emerging area of CS, is presented by Totango President & COO Jamie Bertasi, who has guided the business to substantial growth since its $100 million Series D fundraising last September. Bertasi, who has a track record of creating high-value customer experiences and achieving great business results, will interview customer success executives from B2B firms about their experiences to provide listeners with concrete suggestions and answers.
Totango CEO and creator Guy Nirpaz get featured in the inaugural CS No BS episode, which is now live, and outlines his key idea of approaching the customer journey like a product. Nirpaz is an internationally renowned thought expert, award-winning bestselling author of Farm Don't Hunt: The Definitive Guide to Customer Success, and building a CS firm that pushes scale-up growth for over 5,000 enterprise sizes.
The inaugural season of the podcast will include Brent Cogswell, Head of Customer Service at Schneider Electric; Maranda Dziekonski, Chief Customer Officer at Swiftly; and Shona Fenner, Sr. CS Operations Manager at PetDesk; Kerri Brown, SAP's Head of LACE Franchise for CS; Eran Ashkenazi, Sentinel One's Chief Customer Officer; and many others.