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Top Use Cases of Chatbots in Real-life
Fremont, CA: As social messaging applications gain popularity, AI-powered chatbots are one of the most effective methods to reach a larger audience. Several organizations in various industries may soon deploy AI chatbots to assist them with various tasks, including customer support and marketing.
A chatbot is an artificial intelligence-based program that talks with humans via text messages or chats. It is a virtual assistant that can be implemented into mobile applications, websites, or instant messengers to improve consumer interaction.
Let's see some of the chatbot use cases.
- HR chatbots
AI-powered chatbots shift workers away from low-value, laborious, repetitive, and transactional activities toward more high-value, strategic, engaging, and creative work. The intrinsic benefit extends to ensuring consistency and coherence in employee communication and decreasing misunderstanding for the end-user while offering an immediate answer. HR professionals will have more time to rethink how they connect with workers and manage their whole work cycle, including recruiting, onboarding, payroll and benefits management, training and skill development, performance management, etc.
- E-commerce chatbots
An E-commerce chatbot assists customers in obtaining specific information about the product they are seeking or navigating to the correct product page. Chatbots can also help prevent cart abandonment by reminding consumers of things that have been left in their baskets and prompting them to update their cart or purchase the items. Customers will get pushed to revisit their carts and make a purchase choice if reminders and alerts are sent on time, allowing businesses to collect cash rapidly.
- Chatbots in banking and finance
Chatbots may assist customers in checking their account balance, transferring money to other accounts, seeing transaction history, and even locating the nearest ATM. Furthermore, banks are already adopting chatbots for marketing purposes, such as giving personalized information about a customer's savings, investments, and so on and updating clients about new goods and services.