Top Retail Delivery Fulfillment Models and Services

Retailers and logistics providers must collaborate to ensure efficient, cost-effective delivery while maintaining a competitive customer experience.

Fremont, CA: Retailers used to get away with only offering in-store purchases. Today, consumer demand is high, and delivery has become a requirement for anyone selling products online. Providing exceptional retail delivery service customer experiences has never been more critical for retailers, brands, and eCommerce company's looking to grow their market share. Fulfilling large volumes of online retail products can be complicated, involving several critical decisions about retail delivery practices such as delivery services and apps, delivery options, inventory management, eCommerce fulfillment, and more.

let's see some of the Retail Delivery Services and Fulfillment Models

• BOPIS
"Buy online, pick up in-store," or BOPIS, allows customers to purchase an item online at their leisure and pick it up in-store whenever they want. The benefit of BOPIS is that an item can get picked up swiftly and safely without loitering in the store or waiting for a delivery at home.

• BORIS
Another must-have fulfillment model is "buy online, return in store." Customers must return items to feel confident about making an online purchase. They will shop elsewhere if this is not the case. Therefore, businesses that sell online must get prepared for increased returns as online orders increase. The process must be simple for the customer, and a reverse logistics process must be in place to allow for easy returns on the retailer's end. A delivery app or platform most easily accomplishes it.

• DaaS (Delivery as a Service)
Some marketplaces and suppliers now offer last-mile delivery like a separate, stand-alone solution for businesses that want to get their websites for eCommerce.

• Same-Day and Next Day Delivery
The delivery of an item on the same day it gets ordered is known as same-day delivery. See our post on same-day delivery challenges for more information.

• Scheduled Delivery
A company can use scheduled delivery to create optimized routes that increase delivery capacity and speed while saving time and resources.