Top Field Service Trends in 2021

CIO Applications| Thursday, March 25, 2021

As consumers purchase more gadgets to make their homes smarter and spend more time indoors, IoT will play a critical role in tracking what is about to break down in home systems, and predictive capabilities will become increasingly relevant.

Fremont, CA: Field service providers and management firms faced particular obstacles in the year 2020. Due to the importance of field facilities, technicians have had to navigate in-home repairs in the midst of a global pandemic. However, everyone must always anticipate what the coming year will bring. Let's take a look at what the field service industry could face in 2021, in addition to planning for potential safety threats, with these top 10 trends.

A Greater Emphasis on Predictive and Proactive Maintenance

This year, people have spent more time in their homes than ever before, and they are using home appliances at a higher rate than normal. It's important to ensure that home devices operate properly during this period because people are working from home and can't afford to be inconvenienced by systems that crash or malfunction. By detecting when certain parameters are out of tolerance, predictive maintenance driven by IoT triggers will track the efficiency of a device and proactively notify field service technicians of possible shutdowns or needed repairs. As consumers purchase more gadgets to make their homes smarter and spend more time indoors, IoT will play a critical role in tracking what is about to break down in home systems, and predictive capabilities will become increasingly relevant.

Increased Focus on Virtual Diagnosis, Claims, and Customer Service

More virtual claims are being handled by insurance firms than ever before. Customers can quickly upload photographs and videos of damage with their claims, and insurance appraisers can restrict in-person meetings, thanks to the improved flexibility of this digital process. Customers filing property claims, which often necessitate an in-person assessment, are ready for property adjusters to move to virtual communications. As self-service becomes the rule, this process puts customers in charge. Customers are eager to restrict in-home technician repairs, so now is the time for appliance manufacturers to expand their remote diagnostics offerings. Customers submit claims via automated self-service systems, reducing technician commuting time and the total cost to manufacturers.