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Top Aesthetics Recruits Amelia to Improve Patient and Employee Experiences
Fremont, CA: The healthcare industry is undergoing a monumental change through digitalization. New technologies are helping healthcare organizations improve their operational efficiency.
Amelia, the leading Enterprise AI software company, has been hired by Top Aesthetics, a cosmetic surgery company known for using leading technology to provide high-quality patient services. Amelia will be a digital healthcare agent for patients interested in cosmetic procedures at Top Aesthetics, complementing as well as improving patient care and customer service by allowing staff to optimize the time spent with each patient.
Top Aesthetics' phone and online request volume averages 200 requests per day. When the company launches marketing campaigns or offers special pricing, the request volume frequently exceeds 1,000 per day. Top Aesthetics wanted to use AI to improve patient experiences without burdening staff with repetitive FAQs.
Top Aesthetics founder Dr. Humberto Palladino stated that the company decided to deploy Amelia, the market-leading Conversational AI agent because it aligned with his philosophy of putting the most advanced resources at the service of patients. Amelia will answer questions via phone or website chat 24 hours a day, seven days a week, with services available in both English and Spanish. Amelia will also scale as demand grows, making sure that Top Aesthetics is ready for surges in patient requests. Top Aesthetics' hiring of Amelia as its first point of contact will give staff more time to focus on patients' surgeries and after-care services, ultimately improving overall patient experiences.