Managers are faced with the challenge that new hires do not have the same experience as their older or current ones, and applicants for new jobs do not have the skills or experience a manager would want.
FREMONT, CA: Staffing is essential in any field service management business. Without the right technicians, a business cannot offer great service, and without proper systems and processes to assist the technicians, it cannot have any positive impact and expectations. Therefore, organizations need to provide their technicians' solutions like field service software and mobile field service apps that they can use daily to operate effectively.
However, today's managers face a difficult issue because of the lack of skilled technicians to hire and a shortage of new candidates entering the field. Here are three staffing issues in field service management:
Field Service not for New Talent
Managers need to connect with new hires and increase the talent pool through various methods like social media platforms by offering jobs in front of people they want to hire.
Field service management also needs to reinvent the way to promote jobs to younger generations. Job security and wages can be one of the ways to sell the job, but managers need to also incorporate new technology, mobile field service apps, AI, and VR solutions in the process.
New Hires do not Meet Previous Set Standards
As field service management needs skilled workers, managers need to reassess the education and job experience needed. Additionally, the standards have also changed, and users have more knowledge of mobile solutions and technology. These applications can help save the manager's time from training them rather than hands-on skills.
Repeated and Conventional Training Techniques
With the evolution of technology, the training for those technology changes too. However, new hires are still trained the way they used to before instead of using modern tools. Managers will require to start implementing new technology to train the future employees of their business.
Adopting mobile field service apps can easily hire new candidates, and the knowledge of older technicians can be gained on the app via service history. Field service management teams are creating training libraries for new hires to access to learn on the job.