Three Potential Areas for Chatbots to Leverage its Power

Smart automation may help simplify highly complex business workflows, such as the risk evaluation of a new supplier or the analysis of a new policy

Fremont, CA: Artificial intelligence (AI) continues to be a hot topic in the media, where the spotlight is usually on the big picture and what the future holds. However, AI is already here for all of us working to change the digital workplace, helping workers with their workday.

The implementation of chatbots and conversational user interfaces wasa significant part of the initial AI activities in the workplace. Here, there is still tremendous interest and potential.

Here are three potential areas for chatbots to move forward:

More voice activation

As Alexa and similar devices become standardized in households, voice activation is likely to become more common in conference rooms and other places.

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More intelligent automation

Bots are a fantastic way to link the dots to more complicated workflows and automations that use multiple apps but often need tasks to be performed by various individuals. This could entail intelligent automation that automates booking meetings by taking data from various sources and then simply asks the organizer to confirm its decisions.

Similarly, smart automation may help simplify highly complex business workflows, such as the risk evaluation of a new supplier or the analysis of a new policy. A bot may play a role in implementing the workflow and, depending on various requirements, reaching out to the right people, pushing them to finish a job more conversationally and interactively than an email notification that could be lost in an inbox.

More personalization

In making recommendations for acts and pushing staff with reminders, chatbots have a vital role to play. The more important and time-consuming these are, the better. But to do this, bots need to act on highly granular personal data such as the profile of an individual, their interests, and recent actions.