Three Major Applications of Enterprise Search

Information about problems, programs, and unique topics is often be kept in silos. Bad decisions are taken without a 360-degree view of these particular subjects, which can have disastrous consequences

Fremont, CA: Enterprise search capabilities can help employees at all levels and divisions, whether they need to lookup product details, obtain a potential candidate's resume, or provide customer service. One thing becomes apparent when looking at future use cases: corporate quest touches, supports, and rewards all organizational functions.

Here are three use cases of enterprise search:

360-Degree View

Information about problems, programs, and unique topics is often be kept in silos. Bad decisions are taken without a 360-degree view of these particular subjects, which can have disastrous consequences. Data spread through networks and organizational silos are the main roadblock to a unified view.

Enterprise search can break these silos, allowing employees to search for a specific subject and get all of the details they need to make the best decision possible quickly and easily. To make sense of vast quantities of disorganized data, you do not need a completely different system or a custom-built data lake. A search solution that links all these systems, organizes data, and makes information discoverable is only required.

Customer Service

Enterprise search has implications that have far-reaching consequences beyond data collection. Customer support is one such application. Customers who have bought a product or service from a company must be understood and their previous interactions with the company. Furthermore, with companies collecting unprecedented quantities of data on their clients, there is no need to treat customers like strangers. As a result, customer care is heavily influenced by customer support. Customer service teams, who need to obtain information on the consumers they deal with, will find corporate quest beneficial.

Knowledge Management

To do their jobs well, all workers need the right equipment. Often the techniques are more transient, such as knowing how to execute an action rather than having the tool to undertake the action. Although the details can be conveniently tucked away in a folder, workers sometimes need information from unstructured data gathered. If knowledge is locked away and no one can access it, it is useless.

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