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The Recent Survey Of Healthcare Financial Leaders Points Out Most In-Demand Revenue Cycle Positions
AKASA, the leading developer of AI for healthcare operations, unveiled findings from the latest survey where healthcare finance leaders ranked the roles within the revenue cycle where talent is in demand.
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CIO Applications | Friday, March 18, 2022

Fremont, CA: AKASA, the leading developer of AI for healthcare operations, unveiled findings from the latest survey where healthcare finance leaders ranked the roles within the revenue cycle where talent is in demand. The results underline the stark reality leaders face when performing daily operations in the back office with a shortage of workers and fierce recruiting competition.
"We're seeing staffing gaps at every stage of the revenue cycle process," stated Amy Raymond, vice president of revenue cycle operations at AKASA. "Revenue cycle departments are essential to the success of a healthcare organization. But this function of healthcare isn't care-related and thus, often considered not revenue-generating. The result? Reactive, rather than proactive, hiring. When there's a demand, revenue cycle specialists are hired. When there's less demand, they're let go. This reactionary hiring cycle results in permanent workers often facing too much work, and patients having a less-than-stellar financial experience."
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Because of the difficulty in recruiting, leaders face a challenge in effectively retaining top talent. It is difficult to find the time and resources needed to train and upskill the current revenue cycle specialists on staff. Even if employers have experienced employees, they are most likely overworked and not working at the top of their skill set, leaving them underutilized and at risk of leaving. Hospitals and healthcare systems are increasingly turning to AI-powered automation solutions to help fill staffing gaps and empower staff.
"When you weave in an effective automation tool, you're adding a team member, or an entire team of members, that integrates with your staff and helps things run smoother," stated Raymond. "The technology essentially provides you with virtual full-time employees. Some of the work your team is doing now can be reassigned to the automation, freeing up the team to handle more value-generating tasks that require true human judgment."
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