The Cloud (and DMS)
Conducting Cloud Operations Economically
Leveraging Cloud for Enhanced Productivity
Unlocking Business Value through the Cloud
Optimizing Patient Experience through Technology
James Brady, PhD, CHCIO, Chief Information Officer Los Angeles County Department of Health Services
The Ever-Evolving Cloud Landscape
Shane Creech, Director of Infrastructure & Cloud Services, Information Services, New Hanover Regional Medical Center
Five Things to Ask Your SaaS Vendor
Joe Johnson, Director, Cloud Strategy, University of Wisconsin-Madison
Rainmaking in the Cloud
Jeff Dirks, CTO, TrueBlue Inc.
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The Hidden Desires of a Cloud Vendor
By considering the requirements of the cloud vendors before or while selecting will help you assess what leverage you have when it comes time to negotiate your first deal or your upcoming renewal.
FREMONT, CA: Every vendor has a unique set quality, but when it comes to the customer base, they all have shared goals and objectives that are simply irrefutable.
Here are a few essential things that every cloud vendor would want from their base:
The Growth of ACV:
The amount a customer is willing to spend annually is ultimately an indicator of strength, both internally and to the market. It is considered as a clear indicator of being able to efficiently execute the expanding customer base portfolios of products throughout the relationship and since the initiation. The analysts, as well as the cloud vendors, know that if the annual spend rises, the baseline spends eventually grows, which can be hit with a boost at renewal. With the help of the customer’s yearly spend commitment, vendors can increase their revenue statistically and don’t have to wait until the next renewal date for it. The technique enables the sales team to actively push the additional products for the adoption that results in increased annual spend mid-term.
It might be easier to find a customer to sign up and add a product to an order form as part of an initiative, but getting them to adopt and utilize the product is difficult. The cloud platform vendors realize that the actual use will lead to adhesiveness and the stickier they become; the more likely renewal becomes an ongoing formality. Utilization is an even bigger deal when it comes to the cloud platform use, given the associated fly-wheel effect that comes with it. If a customer starts the meter, it is most likely that it will keep going on. Besides, the faster it runs, the more fees the customer will owe the cloud vendor.
Attention on an Executive-Level:
Cloud vendors are shifting their focus to line-of-business executives and even the CEO when positioning the need for their products and solutions as part of their digital transformation. Cloud vendors need to maintain and pursue executive-level IT relationships irrespective of the fact that the individuals set the course and direction for digital transformations. Beyond the truth that the individuals are decision-makers and leading the digital transformation, they are often the ones who control the budget and purse strings.