Tethr, An AI Platform, Has Launched Zero Touch Conversation Intelligence

Tethr is helpful for businesses to acquire insight into their sales, contact center, and customer experience, particularly the points of friction that consumers have when contacting them.

Fremont, CA: Conversational intelligence may assist your company in gaining a better understanding of client interactions, including sentiment, intent, and other useful data. Conversational power has been improving contact center performance throughout the world, and it's on its way to becoming a full-fledged business improvement solution.

Tethr, the global AI-powered conversation intelligence network, released a version of its Zero Touch solution, which includes a free trial that provides customers with self-service access to the platform and in-depth insights into their customer encounters.

The Zero Touch effort includes Tethr platform advancements that make it simpler to capture insight from client engagements. In addition, the industry's first free 30-day trial allows users to post conversations and explore the site on their own. This endeavor builds on Tethr's expertise in providing research-backed, prescriptive findings as part of its conversation intelligence platform, which does not need coding, developers, or data scientists.

Users may utilize the Tethr trial to examine pre-built dashboards based on data from sample customer conversations. Trial users may also upload up to 1,000 over their calls and learn important insights about their interactions from Tethr.

"We believe it's time to change our industry and make AI-powered conversation intelligence easily accessible. Zero Touch enables people to see how Tethr works, get valuable insight, and put them on the fast track for improving their overall customer experience", Tethr CEO Robert Beasley said.

Tethr helpful for businesses to acquire insight into their sales, contact center, and customer experience, particularly the points of friction that consumers have when contacting them.

Tethr collects unstructured data from the popular phone, chat, and other customer engagement platforms, use advanced conversation and sentiment analysis to identify significant moments and then populates a set of dashboards with relevant information.

Without scripting, these TethrRx dashboards rate agent performance, monitor churn risks, optimize sales outcomes, uncover operational cost drivers, and analyze trends. Users may also see how their results compare to industry benchmarks for each indicator, allowing them to target improvement efforts where they will have the most immediate impact.