Pressure to Change versus Staff Appetite for Change
Coupling Predictive Demand Planning with CRM for Improved Visibility
5 Ways Artificial Intelligence Can Help Improve Customer Service
Digitally Transforming Customer Engagement
Creating Momentum Along Your Customer Relationship Management Journey
Anissa Benich, Sr. Director, Enterprise Marketing and Communications, OneAmerica
CRM and Customer Experience
Ashok Dhiman, Director, Enterprise Customer Experience and Data Integration, The Hartford
Digital Transformation: Three keys to getting it right
Dave Goes, Global Head of Client Service, Morningstar
How we fine-tune CX with CRM implementations
Julio Badin, Senior Vice President, Customer Experience, Dallas Fort Worth International Airport
Thank you for Subscribing to CIO Applications Weekly Brief
Talkwalker was recognized as a Leader in The Forrester New Wave™: AI-Enabled Consumer Intelligence Platforms, Q3 2021. This recognition will continue as Talkwalker commits to opening more global offices in Europe and Asia, strengthening its partner ecosystem, and connecting with more clients, partners, and strategic collaborators.
FREMONT, CA: Talkwalker, a leading consumer intelligence company, announced that Tod Nielsen has been appointed the new global CEO. A SaaS and software platform visionary, Nielsen will succeed Robert Glaesener, who will become chairman of the board of directors and help oversee the successful transition.
Nielsen is an industry veteran globally recognized for his combination of strategic vision and operational capabilities, developing industry-leading platforms. Most recently, he was president and CEO of FinancialForce. He brings decades of experience in leadership roles at companies such as Salesforce, VMware, and Microsoft and is known for his ability to help companies scale and grow significantly.
"I've always been an advocate of customer focus and customer centricity - brands that listen to their customers, and adapt quickly to their needs, will be market leaders," said Tod Nielsen. "Today, that customer responsiveness and understanding is more critical than ever."
"When the opportunity arose to work with Talkwalker," Nielsen added, "I was excited to take it. Talkwalker helps our customers understand and get closer to their customers by translating consumer intelligence to make actionable business decisions."
During Glaesener's 10-year tenure, Talkwalker has seen exponential growth, growing from a small start-up to a global enterprise business with 500 employees worldwide. 2020 was a year that crystallized the importance of consumer intelligence, with over 800 new brands choosing Talkwalker to understand their customers better. This resulted in another successful year, with an impressive 38 percent revenue growth year-on-year and a 46 percent growth in enterprise clients.
"Growing Talkwalker into a leading consumer intelligence platform and helping our global clients understand and profit from the extraordinary changes in digital consumer behavior has been an exciting journey," Robert Glaesener said. "Tod is the right leader to take the company to new levels of scale and growth, and I am looking forward to working with him as he takes the helm."
"My mission is to build upon Talkwalker's foundation of growth and success," Nielsen continued, "and to place Talkwalker's impressive technology and platform at center stage in this dynamic market. I've been fortunate to experience firsthand what it takes to scale and grow companies to this level and beyond, and I look forward to applying those experiences in context to Talkwalker."
"While continuing to develop and expand our value proposition and market category, Talkwalker has focused on educating and empowering its users," Nielsen said. "I want this to continue - to not only help Talkwalker's growth, but that of our partners. To have a widespread positive impact on our ecosystem."
I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info
Featured Vendors
-
Jason Vogel, Senior Director of Product Strategy & Development, Silver Wealth Technologies
James Brown, CEO, Smart Communications
Deepak Dube, Founder and CEO, Datanomers
Tory Hazard, CEO, Institutional Cash Distributors
Jean Jacques Borno, CFP®, Founder & CEO, 1787fp
-
Andrew Rudd, CEO, Advisor Software
Douglas Jones, Vice President Operations, NETSOL Technologies
Matt McCormick, CEO, AddOn Networks
Jeff Peters, President, and Co-Founder, Focalized Networks
Tom Jordan, VP, Financial Software Solutions, Digital Check Corp
Tracey Dunlap, Chief Experience Officer, Zenmonics