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Sysaid Unveils AI Service Desk, A Conversational Chatbot In Microsoft Teams
The AI Service Desk enhances the employee experience, a new level of service, allowing employees and IT teams to quickly handle issues within their familiar work surroundings, improving productivity and visibility.
FREMONT, CA: AI grows fast, and so does the capacity to retain clients. By identifying points, machine learning algorithms effectively assist firms in identifying and avoiding problems that lead to churn. AI helps businesses interact with customers by thoroughly evaluating client behavior and interests and delivering customized information. SysAid, one of the major providers of IT service automation, unveiled its AI Service Desk, a conversational chatbot within Microsoft Teams driven by SysAid's IT automation capabilities.
"We have been working hand in hand with IT professionals from every industry for many years, and are acutely aware of the shifting challenges facing our customers, with high-volume low-value tasks bogging IT teams down. Automation and self-service capabilities are not only the key to letting IT teams get back to creating new value, they are the only feasible method of adapting to whatever changes the future of work may hold. We are proud to bring this critical tool to our customers, enabling them to scale in any work environment." says Sarah Lahav, CEO of SysAid.
The AI-powered service desk reduces the number of time employees and IT professionals spend on ticket resolution, increasing productivity and allowing them to focus on new business value while improving employee experience.
Employees have higher expectations and want to receive the help they require when and when they need it, including IT service, as employee empowerment has become the main focus for businesses. On the other hand, the transition to remote and hybrid work presented a significant problem for IT teams, including different devices connected to enterprise systems, a surge of cloud-native environments, and various app integrations.