The massive advancement in artificial intelligence (AI) and natural language processing (NLP) is making chatbots one of the critical parts of customer support teams in organizations. These programs are being increasingly used by organizational customer support teams to interact with their prospective and existing customers. Chatbots are automated software designed to perform in a particular manner. They are configured to function for a specific purpose, mainly chat or in stimulating conversations. Social media platforms and messaging apps provide a lot of marketing and user interaction opportunities for the business owners.
Take a look at some of the best chatbot platforms tools to build chatbots for businesses:
1. Chatfuel It is a free tool for non-skilled developers that allows creating AI chatbot on Facebook. It can be programmed to identify certain keywords and phrases to replay with predefined answers to the users requesting support. Users can refer to the external sources with the help of plug-ins and also let the platform be open to third-party plug-ins. The Chatfuel platform is currently being used by NFL and NBA teams, and publishers like TechCrunch and Forbes for developing custom chatbots.
2. Botsify Botsify is a chatbot linked with the Facebook platform. It enables seamless chatbot integration. Its paid subscription works with few simple steps. If the paid services are a little too much, they do offer a free service that enables to create simple chatbots.
3. Smooch Smooch works as a bridge between messenger apps like WeChat, Facebook Messenger, Line, and business apps like Front, Zendesk, Scout and the rest. Once Smooch is configured, it lets business apps get all the incoming chat notifications sent by the messaging apps.