Solvvy Sees Significant Adoption of Workflow Builder

Using an intuitive editor, Workflow Builder makes it simple for any CX subject matter expert (SME) to create highly engaging, customized conversational experiences, either from pre-existing libraries or from scratch. These chatbot experiences can be instantly deployed to end-users via Solvvy's Chatbot interface on the web, mobile, or social channels with no engineers required. Typical outcomes include higher self-service rates, lower agent handle time, and higher customer satisfaction.

"Solvvy makes it faster and easier for businesses to build truly elegant and intelligent automation for customer support," said Mahesh Ram, CEO of Solvvy. "Workflow Builder provides more power and control to support leaders and teams to effectively automate nearly any customer request with personalized, custom-made solutions that are incredibly easy to build and maintain. And, where human agents need to be in the loop, Solvvy provides these agents with the information they need to make every interaction more efficient."

Solvvy Workflows are built atop the Solvvy platform's powerful Natural Language Processing, Machine Learning, and Artificial Intelligence capabilities. By understanding user questions' intent, Solvvy can automatically trigger the right workflows or other actions, such as handing off to an agent at the right time, ensuring highly personalized and delightful experiences for your customers.