CIOApplications
static-image
  • Home
  • Applications
      • Bioinformatics
      • Business Continuity
      • Business Intelligence
      • Chatbot
      • Collaboration
      • Custom Software Development
      • CRM
      • Enterprise Reporting Software
      • GRC
      • Human Resource
      • Indoor Positioning
      • InsurTech
      • Intellectual Property
      • IT Operations Management
      • IT Service Management
      • Low Code Platform
      • Maintenance Management
      • Managed IT Services
      • MarTech
      • Master Data Management
      • Mobile Application
      • Order Management
      • Parking Management
      • Procurement Tech
      • Publishing Software
      • Remote Monitoring
      • RFID
      • Sales Tech
      • SAS
      • Software Testing
      • Task Management
      • Unified Communications
      • Workflow
      • Workplace Management
  • Verticals
      • BioTechnology
      • Construction
      • Contact Center
      • Education
      • Fintech
      • Food and Beverages
      • Government
      • Healthcare
      • Legal
      • Logistics
      • Manufacturing
      • Travel and Hospitality
      • Utilities
  • Technologies
      • Agile
      • API
      • Artificial Intelligence
      • Blockchain
      • CAD/CAM
      • Cloud
      • Cyber Security
      • Data Analytics
      • Data Center
      • Digital Transformation
      • Graphics
      • IoT
      • Machine Learning
      • Machine Vision and Imaging
      • Predictive Analytics
      • Robotic Process Automation
      • Simulation
      • Smart Labelling
  • Eco System
      • Adobe
      • Amazon
      • Esri
      • Google
      • IBM
      • Infor
      • Kubernetes Partner
      • NetSuite
      • Oracle
      • PTC Partners
      • Qlik Partner
      • Salesforce
      • ServiceNow
      • SiteCore
      • VMware
  • Vendors
  • News
  • Newsletter
  • Whitepaper
  • conferences
  • About Us
  • Specials

  • Menu
      • Business Continuity
      • Chatbot
      • Cloud
      • Collaboration
      • Contact Center
      • Esri
      • Human Resource
      • InsurTech
      • IT Service Management
      • Machine Learning
      • Manufacturing
      • Master Data Management
      • Procurement Tech
      • Robotic Process Automation
      • Salesforce
      • ServiceNow
      • Software Testing
  • Contact Center
  • Collaboration
  • Chatbot
  • Esri
  • Human Resource
  • InsurTech
  • Machine Learning
Specials
  • Specials

  • Business Continuity
  • Chatbot
  • Cloud
  • Collaboration
  • Contact Center
  • Esri
  • Human Resource
  • InsurTech
  • IT Service Management
  • Machine Learning
  • Manufacturing
  • Master Data Management
  • Procurement Tech
  • Robotic Process Automation
  • Salesforce
  • ServiceNow
  • Software Testing
×
#

CIO Applications Weekly Brief

Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from CIO Applications

Subscribe

loading
  • Home
  • Chatbot
Editor's Pick (1 - 4 of 8)
left
The Shift toward Cloud: Is it a Cost-Effective Process?

The Shift toward Cloud: Is it a Cost-Effective Process?
Ian Cohen, CIO, Addison Lee Group

The Future of Chatbots

The Future of Chatbots
John Tubert, SVP, Technology, R/GA

Enterprise AI: How to Meet the Challenges

Enterprise AI: How to Meet the Challenges
Dr. Anand S. Rao, Global AI Leader, PwC

Augmented Intelligence is Improving Customer Experience

Augmented Intelligence is Improving Customer Experience
Tom Lutz, Senior Vice President and Chief Procurement Officer, U.S. Bank

The Dawn of a New Era in Sales Solution

The Dawn of a New Era in Sales Solution
Joan Foley, Head-Enterprise Sales West, LinkedIn Sales Solutions

Changing Trends in the Chatbot Space

Changing Trends in the Chatbot Space
Justin Vandehey, Co-Founder, Disco

An Era of Social Media Optimization (SMO) Is Ahead: What Can We Expect in 2018?

An Era of Social Media Optimization (SMO) Is Ahead: What Can We...
Yuval Ben-Itzhak, CEO, Socialbakers

Revolutionizing Customer Relationships through Chatbots

Revolutionizing Customer Relationships through Chatbots
Mamie Peers, VP of Digital Marketing, The Cosmopolitan of Las Vegas

right

Thank you for Subscribing to CIO Applications Weekly Brief

Solvvy Sees Significant Adoption of Workflow Builder

By CIO Applications| Monday, February 01, 2021
Tweet

Solvvy's full-fledged support platform utilizes Solvvy Answers to answer common questions instantly, while Solvvy Workflows works in tandem to manage more complex, multi-step customer requests that would otherwise require expensive phone, email, or chat support.

Fremont, CA: Solvvy, the next-gen chatbot and automation solution for customer support, sees robust adoption of Workflow Builder, its CX automation and integration platform for businesses that allows Customer Service teams to automate user-facing and back-end business workflows rapidly. The Solvvy platform delivers chatbot capabilities, CX process automation,                                                               a library of common CX "intents" across various industries, and advanced analytics, all in a single solution. CX leaders use Solvvy to scale their operations efficiently, without the need to write any code.

top chatbot solution companies

 

Using an intuitive editor, Workflow Builder makes it simple for any CX subject matter expert (SME) to create highly engaging, customized conversational experiences, either from pre-existing libraries or from scratch. These chatbot experiences can be instantly deployed to end-users via Solvvy's Chatbot interface on the web, mobile, or social channels with no engineers required. Typical outcomes include higher self-service rates, lower agent handle time, and higher customer satisfaction.

See Also: Top Tech Startups

"Solvvy makes it faster and easier for businesses to build truly elegant and intelligent automation for customer support," said Mahesh Ram, CEO of Solvvy. "Workflow Builder provides more power and control to support leaders and teams to effectively automate nearly any customer request with personalized, custom-made solutions that are incredibly easy to build and maintain. And, where human agents need to be in the loop, Solvvy provides these agents with the information they need to make every interaction more efficient."

Solvvy Workflows are built atop the Solvvy platform's powerful Natural Language Processing, Machine Learning, and Artificial Intelligence capabilities. By understanding user questions' intent, Solvvy can automatically trigger the right workflows or other actions, such as handing off to an agent at the right time, ensuring highly personalized and delightful experiences for your customers.

tag

Startups

Process Automation

Natural Language Processing

Weekly Brief

loading
ON THE DECK

Top Vendors

Field Service 2021

Top Vendors

Previous Next
Tweets by CIOApplications

Read Also

Four Benefits of Cloud-Based Business Budgeting Software

Four Benefits of Cloud-Based Business Budgeting Software

Four Major Benefits of Green Technology in the Construction Industry

Four Major Benefits of Green Technology in the Construction Industry

Things You Should Know About Insurtech

Things You Should Know About Insurtech

AiFi Announces Partnership with Wundermart to Launch Autonomous Convenience Stores

AiFi Announces Partnership with Wundermart to Launch Autonomous Convenience Stores

Abalta's WebLink Receives Support from Genius Maps

Abalta's WebLink Receives Support from Genius Maps

iTradeNetwork Implements Walmart-Compliant ASN on its Platform

iTradeNetwork Implements Walmart-Compliant ASN on its Platform

Loading...

I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

Copyright © 2021 CIOApplications. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy Policy |  Sitemap  |  Subscribe |  About Us

follow on linkedin follow on twitter follow on rss
This content is copyright protected close

However, if you would like to share the information in this article, you may use the link below:

https://www.cioapplications.com/news/solvvy-sees-significant-adoption-of-workflow-builder-nid-7155.html