The Shift toward Cloud: Is it a Cost-Effective Process?
Delivering Unique Customer Experience via Technology
How Path to Production Ensures Safety and Soundness on Our Digital...
The Evolving Landscape of Mortgage
Put your Frontline Teams in the Driving Seat through a...
Tatiana Sorokina, Solutions Director, Data Science & Artificial Intelligence, DSAI Innovation Execution, Novartis
The Future of Chatbots
John Tubert, SVP, Technology, R/GA
Enterprise AI: How to Meet the Challenges
Dr. Anand S. Rao, Global AI Leader, PwC
Revolutionizing Customer Relationships through Chatbots
Mamie Peers, VP of Digital Marketing, The Cosmopolitan of Las Vegas
Thank you for Subscribing to CIO Applications Weekly Brief

Solvvy Partners with Zendesk, Integrating with the Sunshine Platform

Solvvy can be rapidly deployed without engineering work or constant maintenance required from the client, so clients quickly see higher self-service rates (25-70 percent), fewer support tickets, and improved customer satisfaction.
Fremont, CA: Solvvy, the next-gen chatbot and customer support automation platform, announced a partnership with Zendesk, Inc., and integration with the Sunshine platform. Solvvy now seamlessly integrates with Zendesk's open and flexible CRM platform, Sunshine, allowing Solvvy users to offer multi-channel support that spans communication tools like Facebook Messenger, WhatsApp, SMS, and other messaging channels that customers are increasingly using to reach out to businesses.
"The pairing of Solvvy's next-gen chatbot and automation platform with Zendesk Sunshine Conversations means fast, consistent, high-quality experiences for customers across communication channels, 24-7," said Mahesh Ram, Solvvy CEO. "We're excited for our partners to enable Solvvy's AI-powered Answers, codeless CX workflow automations, seamless omnichannel support Journeys, and intelligent agent handoffs from virtually any channel they wish to enable for users."
Solvvy integrates with leading CRM platforms such as Zendesk to help clients design, deploy, and monitor CX automation effortlessly. Built with advanced AI, Machine Learning, and Natural Language Processing technologies, Solvvy's platform supports fast, personalized customer self-service at scale and no-code Workflow that help support leaders create custom, accurate solutions for almost any issue. Solvvy can be rapidly deployed without engineering work or the constant maintenance required from the client. Hence, clients quickly see higher self-service rates (25-70 percent), fewer support tickets, and improved customer satisfaction.
With the new integration into Zendesk Sunshine, Solvvy continues to expand the many ways it provides brilliant and personalized omnichannel customer experiences. "We are excited to continue to strengthen our partnership and integrations with Zendesk," said Mahesh Ram, "and we are committed to delivering smart, omnichannel experiences for our partners that keep their customers happy and always coming back.
I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info
Featured Vendors
-
Jason Vogel, Senior Director of Product Strategy & Development, Silver Wealth Technologies
James Brown, CEO, Smart Communications
Deepak Dube, Founder and CEO, Datanomers
Tory Hazard, CEO, Institutional Cash Distributors
Jean Jacques Borno, CFP®, Founder & CEO, 1787fp
-
Andrew Rudd, CEO, Advisor Software
Douglas Jones, Vice President Operations, NETSOL Technologies
Matt McCormick, CEO, AddOn Networks
Jeff Peters, President, and Co-Founder, Focalized Networks
Tom Jordan, VP, Financial Software Solutions, Digital Check Corp
Tracey Dunlap, Chief Experience Officer, Zenmonics