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Smart Guests and Smarter Technology
FREMONT, CA: In this world where everything is available on fingertips, it is not new that people will expect their vacations to be effortless in the same way. Around 96 percent of travelers carry smartphones and other smart devices which give hospitality technology a tough fight in catching up to their experiences.
Technologies adapted for the guest hospitality are to make sure that the smart guests spend a lesser amount of time updating their whereabouts in the reception, calling-in room service via telephones and struggling for connectivity. To serve the guests with a better experience, hotels are using technologies driven by business intelligence (BI) such as solid Wi-Fi connectivity, online check-ins and check-outs, in-app texting, and mobile keys.
To communicate with ease a guest needs to have a powerful mobile strategy that is provided by the hotel. A good mobile strategy tends to have great social media coverage, digital messaging, and in-app widows to chat with the authorities. A smooth running software or technology will help the guests’ enjoy the vacation without any sign of obstruction. The better availability leads to a greater experience.
What is the purpose of having a technology if you don’t know how to use it? A smart hotel has to satisfy the smart guest experience not only by providing the technologies but also by appointing and training its employees thoroughly on how to use them. Trained employees can guide the guests well with the errands and build a surpassing guest experience. A team of well-trained employees can boost the effectiveness of the technology and the execution of the software becomes smooth.
Once the hotel authorities get hold on the requirements of their guests they can personalize, expand, and earn its revenue from the smart guest hospitality. With the help of certain BI technologies hotels have grown into a large enterprise in the present market.