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Skedulo Launches Independent Platform To Simplify The Complexity Of Today's Modern Workforce And Transform The Customer Experience
San Francisco, CA /PRNewswire/ - Skedulo, the leader in intelligent mobile workforce management, today unveiled a new, independent version of its platform for operations teams and their mobile workforces that enables users to better manage the movement of their workers and meet ever-growing customer service and support expectations. Skedulo's new, independent platform expands the company's product offering beyond native solutions to Salesforce and ServiceNow, making the category-leading solution available to companies with field service management needs outside of those ecosystems.
Today's workforce has changed, and it's a problem for businesses. Work is no longer a place you go, but a thing you do. International Data Corporation (IDC) forecasts that by 2020, mobile workers in the U.S. will surpass 105 million, accounting for almost 75% of the total workforce. We are all on the go and workforces are fluid, producing pain points for companies today. Additionally, the manual scheduling process of a complex work environment has created challenges including delays on delivering or receiving critical business information, pain and inefficiency managing employee schedules against customer needs, and excessive costs.
Skedulo's mobile workforce management platform optimizes the customer service experience by simplifying complex scheduling and dispatching of employees and contractors, and giving those workers a productivity tool in the palm of their hands to arrive on-time and do their work effectively on-site.
The platform includes robust features, functions and capabilities that for the first time will empower any business to intelligently manage every detail of their increasingly complex and rapidly growing workforces. Skedulo is a scalable, easy-to-use and automated system comprised of a web and mobile app with functionality spanning workforce management, scheduling and dispatching, mobility, plus communication and collaboration.
Using Skedulo, mid-market and enterprise businesses can now:
• Easily and intelligently manage all the details about your mobile workforce, including individuals' profiles, skills, certifications, territories, and locations;
• Use business logic and automation to match the best qualified among available workers to jobs and shifts, including regularly or irregularly recurring schedules;
• Use Skedulo's recommendation and optimization engine, Mastermind, to intelligently balance complex schedules against multiple business priorities, including reducing costs and inefficiencies while increasing customer and worker satisfaction;
• Dispatch schedules and updates to smartphones via SMS or notification;
• Provide in the moment guidance and support to mobile workers as they interface with customers on-site, even when offline; and,
• Seamlessly connect their mobile workforce management platform to any CRM or ERP.
"Integration and strong partnerships with Salesforce and ServiceNow continue to be an important part of our strategy - and the success of our customers. We are however equally excited to expand and work with the many tens of thousands of companies to transform the customer experience through enhanced scheduling and mobile work. With the introduction of our independent platform, we can now deliver hassle-free, intelligent scheduling and productivity tools that enable easier configuration and greater scalability to any company, no matter what CRM or ERP you use," said Matt Fairhurst, CEO and Co-founder of Skedulo. "Skedulo is the first company to explore and comprehensively address the challenges of the modern mobile workforce beyond traditional industries that fit within the Field Service technology category of manufacturers and heavy industry and solve entire mobile workforce management lifecycles. Today Skedulo is revolutionizing mobile workforce management, but our superior technology and platform approach has the potential to transform the way every company works and solve pain points for all workers, not just field service."
Continued Fairhurst, "Skedulo brings an efficient and competitive solution for scheduling needs, helping customers move beyond outdated manual scheduling and into an era of speed, simplicity and efficiency."
The workforce management market (WFM) is projected to grow at a CAGR of 10.4% from 2016 to 2021, or from USD 4.49 billion in 2016 to USD 7.37 billion. Mobile workforce management (MWM) is an emerging category within today's field service management (FSM) industry, which is currently estimated to be around a $1.78 billion market size.1 According to Market and Markets, FSM is projected to grow to more than $3.5 billion by 2021, with MWM falling within that number.