The influx of advanced technologies such as machine learning and artificial intelligence (AI) has disrupted many industries in the information age, and healthcare is no different. From an automation perspective, the healthcare industry that has ties with insurance companies and large health systems has benefited a lot more than anticipated with AI and machine learning. AI can be implemented in a number of day-to-day processes in healthcare to transform and automate the most mundane scutwork to reduce time consumption and also eliminate manual errors.

AI has significantly helped in aggregating and analyzing healthcare data and is being widely used in the healthcare industry as a medium to manage cascades of data generated and stored and glean actionable insights. Healthcare personnel are often burdened with the tedious tasks—assessing X-Rays, CT scans, and data entry—to name a few. This is precisely where AI is helping most by simplifying and automating the tasks, driving efficiency and staff satisfaction.

Health organizations invest a lump sum in customer service management in an effort to enhance customer experience. Automated chat-bots, a manifestation of AI, leverage multiple technologies like sentiment analysis, knowledge management, and natural language processing to interact with customers via live chat, SMS, or email. This not only helps enterprises in curtailing cost but also in catering to all kinds of customer inquiries round the clock. AI is also increasingly used to verify the coverage information of patients to reduce the number of calls that are made to ensure the validity and accuracy of insurances, thereby saving physicians a considerable amount of time. Virtual assistants infused with AI are becoming a part of healthcare now, helping clinicians and doctors in scheduling appointments and boosting communication between patients and healthcare providers.

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