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ServiceMax Introduces New Features for ServiceMax Engage Mobile App
As technology has advanced, there has been a significant change in the process throughout the field service management (FSM) space. Trends are emerging that point to the future of FSM, and also how technology
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CIO Applications | Saturday, December 04, 2021

Fremont, CA: As technology has advanced, there has been a significant change in the process throughout the field service management (FSM) space. Trends are emerging that point to the future of FSM, and also how technology is changing how things are done in the field – and how important data collected in the field is to feeding that change.
ServiceMax, has released several new features to ServiceMax Engage, its mobile application connecting service organizations with their end customers— i.e., the owners and operators of the equipment they service. In response to the application's early success and quick customer adoption, the new features concentrate on improving the customer experience with increased self-service capabilities and providing greater visibility into the service process as well as asset data quality.
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Customers' demand for self-service capabilities similar to those available to them in their consumer lives is increasing, according to service leaders. ServiceMax Engage meets that demand by providing customers with the same real-time asset data that service technicians have. As a result, customers are better connected, asset data is more accurate, and overall service delivery is improved.
"When ServiceMax first introduced Engage earlier this year, we recognized the huge potential it had to improve service outcomes and increase customer satisfaction," remarked Mark Hessinger, SVP Global Customer Success, 3D Systems. "ServiceMax Engage is much more than a service request app - it puts the power to manage assets directly in the hands of our customers. With ServiceMax Engage, we are closing a critical part of our feedback loop and improving both the customer experience and the quality of our asset data."
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