Using ExpressConnect, IT professionals can facilitate data center support, shorten downtime, and access all the tools they need in one central location.
FREMONT, CA: Service Express, a leading company in third-party data center maintenance, released its new monitoring and API integration as a part of the ExpressConnect platform. These tools are useful for busy IT professionals to manage their data centers and simplify their service. ExpressConnect provides automated and centralized resources to make data center management seamless.
New and upgraded features of the platform include:
• Monitoring: Real-time hardware alerts, automated ticketing with immediate fault diagnosis, and the ability to monitor storage, server, and network data center equipment. With automated data center alerts and ticketing, customers can more time on high-level priorities and less time on service issues.
• Portal: View service agreements, ticket status, and support history, equipment, schedule service callbacks to fit busy schedules, and communicate with engineers. In the portal, customers get interactive access and visibility into their account information and server anywhere.
• API Integration – Easy access to tickets in a preferred native platform, optimizing current processes, and monitoring data center equipment all in one location. Customers can keep on using their existing systems with seamless API integration.
Using ExpressConnect, IT professionals can facilitate data center support, shorten downtime, and gain access to all the tools they need in one central location.
“This revamped platform gives our customers the power of automation and flexibility they have come to expect from Service Express. ExpressConnect gives our customers peace of mind that failures will be addressed quickly and accurately – minimizing their downtime. We know customers have invested in ITSM and monitoring tools of their own, that’s why we give the option to automate their processes as much as possible. Offering our customers the flexibility to choose how and where they integrate is a part of providing an outstanding experience,” said Chief Customer Officer Rob Miller.