Secure Logiq Establishes a Partnership with Gaichu Managed Services

Gaichu provides custom and agile business services in the IT sector, including field services on scalable SLAs and OEM technology support, with a high level of professional expertise from bilingual specialist consultants.

FREMONT, CA: Gaichu Managed Services, a leading global provider of managed IT services, has declared a partnership with Secure Logiq, the industry's leading independent manufacturer of IT hardware optimized for HD Surveillance applications.

Historically, Secure Logiq facilitated onsite warranty visits in the United Kingdom and mainland Europe, as well as another third party further afield. The business currently exports to 40 countries on six continents and is constantly expanding its global footprint. Due to COVID constraints and technical challenges, Secure Logiq needed to find a better solution for customer service.

Historically, Secure Logiq facilitated onsite warranty visits in the United Kingdom and mainland Europe, as well as another third party further afield. The business currently exports to 40 countries on six continents and is constantly expanding its global footprint. Due to COVID constraints and technical challenges, Secure Logiq needed to find a better solution for customer service.

Gaichu provides custom and agile business services in the IT sector, including field services on scalable SLAs and OEM technology support, with a high level of professional expertise from bilingual specialist consultants.

Gaichu will supplement Secure Logiq's service offerings by leveraging a network of over 1,200 fully skilled and trained engineers in more than 160 countries around the world. Gaichu provides customized end-to-end solutions with unique central management at a consistent, high-quality level.

"We are delighted that Gaichu has become a value-added partner of Secure Logiq's security solutions, helping protect and connect businesses and people. As a trusted global partner, Gaichu will provide local field technicians on an NBD basis to attend customer sites," stated Al Hay, CEO and founder of Gaichu Managed Services.

Robin Hughes, Co-founder & Evangelist of Secure Logiq stated, "We really liked the flexibility and simplicity of Gaichu's approach to support. At Secure Logiq we make products for mission-critical applications with multiple layers of additional resilience as standard. Our inbuilt health monitoring utility, Logiqal Healthcheck, lets customers know immediately if anything untoward is going on with their hardware so that Gaichu's engineers can arrive pre-armed with the knowledge of what is wrong and with any replacement component they might need on hand, reducing the time, cost and risk of any support visit. As a team, we believe that we will be able to offer the best level of next-day support amongst any of our peers in the Enterprise Surveillance arena."