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CIO Applications Weekly Brief

Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from CIO Applications

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  • Field Service
Editor's Pick (1 - 4 of 8)
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Level of Resources versus Urgency of Problem

Level of Resources versus Urgency of Problem
Douglas Duncan, CIO, Columbia Insurance Group

Increase Overall Satisfaction with Field Service Management Solutions

Increase Overall Satisfaction with Field Service Management Solutions
Daniel M. Horton, CIO, Sallyport Global

Enterprise Mobility: Empowering Field Services

Enterprise Mobility: Empowering Field Services
Simon Cooper, CIO, ServicePower Technologies, Plc

Innovating for the Future by Transforming Core Systems

Innovating for the Future by Transforming Core Systems
Stephen O'Connor, CIO, CSAA Insurance Group

Add Customer Experience to the KPI list for Field Service Success

Add Customer Experience to the KPI list for Field Service Success
Seth Robert, Director Americas Field Service, Elliott Group

The Hidden Risk to Data Center Safety and Data Integrity

The Hidden Risk to Data Center Safety and Data Integrity
Derek Sandahl, Global Product Manager, Engineered Fire Suppression Systems, Johnson Controls

People vs Software: What are you Investing in?

People vs Software: What are you Investing in?
Seth Robert, Director of Field Service (Americas), Elliott Group

Delivering Critical Field Service for Additive Manufacturing

Delivering Critical Field Service for Additive Manufacturing
Mark Hessinger, VP Global Customer Services, 3D Systems

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Scope AR Teams with ServiceMax for Enhanced Knowledge Management

By CIO Applications| Wednesday, August 12, 2020
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Scope AR’s WorkLink platform will integrate with ServiceMax’s Field Service Management (FSM) platform to give field service technicians the real-time knowledge they need to complete work orders more efficiently and accurately

FREMONT, CA: Scope AR, the pioneer of enterprise-class, augmented reality (AR) solutions, announced its partnership with ServiceMax, the leader in asset-centric field service management, to enable a visual knowledge base for industrial work processes.

Users will now have access to detailed augmented reality work instructions and the ability to initiate live, remote assistance calls. At the same time, enterprise organizations can now capture and scale expert knowledge through the creation of work instruction catalogs.

“AR is uniquely positioned to help close the growing skills gap in field service across industries, and can deliver on-demand knowledge transfer and empower workers to become experts at any given task with very little training time,” said Dave Gosch, VP of sales and solutions at Scope AR. “We’re excited to be a part of the ServiceMax Partner Program and extend the value of their FSM platform.”

Beyond increased efficiencies out in the field, the partnership also delivers benefits at the enterprise level. Insights gained from data available across both platforms provide an extensive view of how work is completed, offering visibility into areas of continuous improvement or where additional training may be needed. The enterprise organizations can leverage the creation of work instruction catalogs to build a knowledge repository, enabling companies to effectively overcome the constraints of remote work and the growing skills gap plaguing the field service teams. Additionally, companies can retain and scale expert knowledge that can be permanently accessed after a worker retires.

“Visual work instructions that leverage AR provide the ultimate form of knowledge transfer to both novice and expert front-line workers alike, helping them perform the job faster, thus increasing overall business agility,” said Joseph Kenny, VP Global Customer Transformation at ServiceMax. “With the integration of all systems that affect this experience - from field service management and learning and development, to competency management, team communications and now AR work instructions - organizations are finally able to achieve optimized service and skills management.”

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