Scope AR Teams with ServiceMax for Enhanced Knowledge Management

Scope AR’s WorkLink platform will integrate with ServiceMax’s Field Service Management (FSM) platform to give field service technicians the real-time knowledge they need to complete work orders more efficiently and accurately

FREMONT, CA: Scope AR, the pioneer of enterprise-class, augmented reality (AR) solutions, announced its partnership with ServiceMax, the leader in asset-centric field service management, to enable a visual knowledge base for industrial work processes.

Users will now have access to detailed augmented reality work instructions and the ability to initiate live, remote assistance calls. At the same time, enterprise organizations can now capture and scale expert knowledge through the creation of work instruction catalogs.

“AR is uniquely positioned to help close the growing skills gap in field service across industries, and can deliver on-demand knowledge transfer and empower workers to become experts at any given task with very little training time,” said Dave Gosch, VP of sales and solutions at Scope AR. “We’re excited to be a part of the ServiceMax Partner Program and extend the value of their FSM platform.”

Beyond increased efficiencies out in the field, the partnership also delivers benefits at the enterprise level. Insights gained from data available across both platforms provide an extensive view of how work is completed, offering visibility into areas of continuous improvement or where additional training may be needed. The enterprise organizations can leverage the creation of work instruction catalogs to build a knowledge repository, enabling companies to effectively overcome the constraints of remote work and the growing skills gap plaguing the field service teams. Additionally, companies can retain and scale expert knowledge that can be permanently accessed after a worker retires.

“Visual work instructions that leverage AR provide the ultimate form of knowledge transfer to both novice and expert front-line workers alike, helping them perform the job faster, thus increasing overall business agility,” said Joseph Kenny, VP Global Customer Transformation at ServiceMax. “With the integration of all systems that affect this experience - from field service management and learning and development, to competency management, team communications and now AR work instructions - organizations are finally able to achieve optimized service and skills management.”